Staff Assistant, Support Services, MBA Student & Academic Services

09-Feb-2024

Harvard Business School

64891BR

Job Summary

Are you a higher ed professional looking to utilize and contribute your skills to a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program? If so, consider the staff assistant, where you will be a member of the Harvard Business School (HBS) MBA Support Services team.

Position Description

What You’ll Do:
Administrative Support for MBA Student & Academic Services: (SAS)

• Assists Associate Director with tasks related to Writing Coach program.
• Assists with various requests from MBA Support Services team members. Invoice processing. Manage swag inventory and ordering.
• Special requests from Managing Director.
• Contributes to SAS initiatives and programs, including day-of event support, and performs other duties as required.
• Assists with logistics for the annual HBS Health & Wellness survey.

Live Well Programming:

• Co-manage wellness programming with Associate Director.
• Primary contact for all event planning; main programming includes meditation, therapy dogs, and seated massages.
• Responsible for logistics and scheduling of wellness events.
• Room Reservations and catering orders
• Help with setup and breakdown of events
• Gather materials for events Event marketing

Customer Service:

• Acts as primary backup coverage for MBA Student & Academic Services main inbox and phone line inquiries.
• Assists with coverage for MBA Student & Academic Services counter traffic.
• Be responsible for other duties as assigned.

Basic Qualifications

• High school diploma, GED, or equivalent required.
• 3+ years of experience in customer service-oriented and/or administrative support role(s)or related experience is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• Excellent customer service, communication, and organizational skills.
• Ability to work with sensitive information and time sensitive projects.
• Strong attention to detail.
• A knack for quickly learning new technologies.

Who you are:

• You are adept at managing multiple priorities.
• You are able to multi-task and manage change in a calm and collected manner.
• You are committed to working in a team that believes all of us are better and smarter than one of us.

Get a first-hand look into the vibrancy of the HBS community- Working at HBS (

https://www.youtube.com/watch?v=BswBUxDF3CQ&feature=youtu.be&themeRefresh=1

)

Additional Information

This is a 40 hours/week, overtime-eligible position.

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 3 days per week. Specific days and schedule will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu ) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard’s Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services, General Administration

Department Office Location

USA – MA – Boston

Job Code

403033 Staff Assistant III

Work Format

Hybrid (partially on-site, partially remote)

Annual Salary Range

$63,000 – $68,000

Union

55 – Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)

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