Staff Counsellor – NOB

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“WFP encourages female candidates and people with disabilities to apply.
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees. It encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and expression, sexual orientation, religion or belief, HIV status, or disability”.

ABOUT WFP

Assisting more than 160 million people in 123 countries and territories each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies partnering with governments, and providing common services that allow the entire humanitarian community to save lives in emergencies and build the resilience of food insecure people and communities. As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty. WFP Turkiye provides humanitarian assistance to nearly 1.6 million vulnerable persons in 2023, in the form of in-kind and cash-based transfers. Our beneficiaries remain at the very heart of everything we do in Turkiye. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. 

TERMS AND CONDITIONS

• JOB TITLE: Staff Counsellor 
• TYPE  AND LEVEL OF CONTRACT: Fixed Term – NOB
• UNIT/DIVISON: Health & Wellness 
• DUTY STATION:  Ankara 
• DURATION: One year 
• TYPE OF VA: Internal and External
• DATE OF OPENING: 16 April 2024
• DATE OF CLOSING:  30 April 2024

WHY TO JOIN WFP

SAVING & CHANGING LIVES ❤
Make a difference, and the world will notice.
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY
Build bridges that unite people across the world.
Being part of a global, diverse, and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels. 

UNLIMITED POSSIBILITIES
Unlock possibilities you never thought you’d find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE ⭐
Reach beyond yourself and discover your true potential.
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

Join us to make a difference.
Watch this video to learn more about WFP; the 2020 NOBEL PEACE PRIZE LAUREATE!!
Link: https://www.linkedin.com/posts/world-food-programme_thankyou-nobelpeaceprize-activity-6721012515532234752-RRa6/
Follow @WFP_Careers on Twitter

JOB PURPOSE

The Staff Counsellor will report to the Deputy Country Director. Key requirements of the position will be the ability to provide counseling support to WFP Staff and their immediate family members as well as offering training, workshops, and interventions to management and staff. This may involve speaking to large groups in public in-person and online. Frequent travel is required from the Staff Counsellor to support staff in locations Turkiye, at times on short notice based on operational needs, and also at times to remote and difficult locations to provide support to staff. 

ORGANIZATIONAL CONTEXT

Türkiye hosts the highest number of refugees in the world – 3.7 million people. Around 63,000 of the most vulnerable of them live in eight camps in the southeast, while the majority live in cities and villages throughout the country. The Government of Türkiye has demonstrated leadership and generosity in hosting this large number for close to a decade. Since June 2014, a temporary protection regime has granted Syrian refugees access to basic services such as healthcare and education. Asylum seekers from other countries continue to benefit from International Protection status. WFP re-established a presence in Türkiye in 2012, in response to the Syria crisis and transitioned its programmes from basic needs assistance to livelihoods support as the needs of the target population evolved over time. WFP Türkiye’s Country Strategic Plan (CSP 2023-2025) seeks to continue assisting refugees in camps, provide services to humanitarian and development partners, and implement sustainable livelihood programming to build the self-reliance of vulnerable Turks and refugees alike. The CSP has been revised to integrate the recovery efforts following the devastating earthquakes of February 2023, focusing on restoring and revitalising the food value chain in the earthquake-affected regions. 

KEY ACCOUNTABILITIES (not all-inclusive)

Within delegated authority and under the direct supervision of the Deputy Country Director  the incumbent will be responsible for the following duties:

1. Provide culturally sensitive psychosocial support to individuals, groups of staff, and/or their immediate family members, to ensure staff are assisted in difficult situations and that comprehensive assessments and treatment plans are prepared.
2. Provide active psychosocial support during emergencies and/or after critical incidents to ensure continued staff well-being.
3. Actively engage with management and staff to establish relationships based on trust and respect.
4. Support staff in their personal development by helping them make the best use of the available feedback mechanisms.
5. Deliver workshops, trainings, and information sessions on a wide range of topics (e.g. Stress management, team-building, problem-solving, conflict resolution, etc.) to ensure that staff regularly receive relevant information, and are aware of sources where to find information or assistance.
6. Contribute to the design of corporate policies and guidelines, design information booklets/materials to increase awareness of important themes, and promote staff welfare.
7. Contribute towards the activities of the Wellness Support Volunteers (WSV) network and Wellness Committee.
8. Prepare comprehensive reports, plan budgets for missions, training and plan and implement other staff counseling activities to ensure the provision of cohesive counseling services.
9. Hold accountability for the maintenance of professional confidentiality at all times, practice ethics, actively engage with staff, listen to their concerns, and stay approachable.
10. Travel regularly between Country and Field Offices in Turkiye 
11. Other as required. 

STANDARD MINIMUM QUALIFICATIONS

Education:

Advanced University degree (i.e. Master’s degree or higher) in Psychology, Psychiatry, Counselling, or other related field, or other relevant fields or First University degree in relevant field (i.e. Bachelor’s degree) with additional years of related work experience training/courses. Registration as a Psychologist, Psychiatrist, Counsellor, or equivalent in Turkiye is required. 

Experience: Three (3) or more years of postgraduate professional experience (after completion of Advanced University degree) in the field of mental health, preferably including experience working with UN or other humanitarian organizations, or, five (5) years or more after completion of First University degree.

Language: Fluency in both oral and written communication in Turkish and English. Fluency in Arabic is an advantage. 

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• The candidate should have the following qualifications, experience and skills:
• Specialist expertise in the assessment of mental health needs and the assessment of risk to staff wellness.
• Broad knowledge of all facets of counseling services and demonstrated skills to create a trusted environment in which others can talk confidentially.
• Ability to manage staff needs in crises that involve diverse actors and stakeholders.
• Ability to identify clients’ needs and suggest appropriate solutions.
• Excellent communication skills (oral, written, and presentation).
• Conflict resolution and mediation skills.
• Ability to communicate effectively with people of all genders and diverse national and cultural backgrounds.
• Skills in designing and delivering training/information sessions on a number of subjects ability to adapt those to different audiences.

Performance Indicator

• Encourage innovation & creative solutions.
• Shows willingness to explore and experiment with new ideas and approaches in own work. Focus on getting results.
• Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments.
• Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Makes rational decisions about individual activities when faced with uncertain 
• circumstances, including in times of ambiguity regarding information or manager direction

WFP LEADERSHIP FRAMEWORK

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Final WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees. It encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and expression, sexual orientation, religion or belief, HIV status, or disability.

Qualified Female candidates and Individuals with disabilities are especially encouraged to apply.

WFP is committed to an accessible, inclusive recruitment process. Please contact us at [email protected] to advise us of any disability-related reasonable accommodation or accessibility requests you may have. A member of the reasonable accommodation team will contact you to discuss your needs. This email is only to be used for any disability-related accessibility requirements, and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation, abuse, sexual harassment, abuse of authority, and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any payment requests should be refused and reported to local law enforcement authorities for appropriate action.