Staff Counsellor – SSA 10 (WAE) – Maputo, Mozambique

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Provide active psychological support including during emergencies and/or after critical incidents to ensure continued staff well-being and that managers and staff are provided with the effective support to manage change.
2. Actively engage with management and staff to establish relationships based on trust and respect; 
3. Provide pre and post deployment briefings to staff deployed to hardship duty stations through briefings, counselling sessions and other activities to ensure proactive support is extended to staff. 
4. Work closely and collaboratively with managers at all levels in the Country to ensure a psychologically healthy work place; 
5. Maintain and enhance the country based specific content for the Wellbeing app and provide a range of general and context specific trainings related to resilience, conflict resolution, team-building and cultural sensitivities to improve morale, health, and team dynamics in the country office.
6. Contribute to the design of policies and guidelines, as well as information / booklets to increase awareness regarding important themes and promote staff wellness.
7. Deliver workshops, trainings, and information sessions on a wide range of topics (e.g. stress management, team-building, problem-solving, conflict resolution, etc) to ensure that staff regularly receive relevant information and are aware of sources where to find information or assistance.
8. Support and maintain the WFP Peer Support Volunteer Network (PSV) through training and supervision.
9. Maintain the highest ethical standards related to the provision of psychological services consistent with the Wellness Division Ethical Guidelines and Standards of Practice; 
10. Prepare comprehensive reports, plan budget for missions, trainings and plan and implement other staff counselling activities to ensure the provision of cohesive counselling services.
11. Other as required.   

KNOELEDGE & SKILLS

• Specialist expertise in the assessment of mental health needs and the assessment of risk.  
• Broad knowledge of all facets of counselling services and demonstrated skills to create a trusted environment in which others can talk confidentially.   
• Ability to manage crisis situations which involve diverse actors and stakeholders.  
• Ability to identify clients’ needs and suggest appropriate solutions.  
• Excellent communication skills (oral, written and presentation).  
• Conflict resolution and mediation skills.  
• Ability to communicate effectively with people of both genders and diverse national and cultural backgrounds.  
• Skills in designing and delivering trainings/information sessions on a number of subjects and ability to adapt those to different audiences.  

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education: Advanced university degree (Doctorate, Masters or equivalent) in Clinical or Counselling Psychology, Psychiatry or demonstrably equivalent studies from a recognized institution. Registration as a mental health professional in the country of origin is required. 

Additional training or certification in a broad range of related fields, such as alcohol/substance abuse, resilience, cross-cultural communication, conflict resolution, mediation, trauma etc. will be an advantage.

Experience: Minimum five (5) years of progressively responsible professional post graduate experience relevant to the field is required. 

Experience either working in a hardship location or providing counselling services to staff working under very difficult and insecure environments is an asset.

Language: Fluency (level C) in English and Portuguese languages.

LEADERSHIP FRAMEWORK

• Leads by Example with Integrity : Lives WFP values and shows humanity and integrity by role modelling care for others.
• Drives Results and Delivers on Commitments: Delivers on commitments and adapts readily to change.
• Fosters Inclusive and Collaborative Teamwork: Is inclusive and collaborative, and contributes to a culture of learning and personal growth.
• Applies Strategic Thinking: Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things.
• Builds and Maintains Sustainable Partnerships: Builds and nurtures external partnerships & collaborates with partners to deliver common objectives.

REQUEST FOR DISABILITY RELATED REASONABLE ACCOMMODATIONS:

It is important to WFP to create an accessible and inclusive workplace for everyone.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the selection and hiring process, please direct your request and inquiries to the Diversity and Inclusion team on: [email protected] and cc’ [email protected]. A member of the reasonable accommodation team will contact you to

confidentially discuss your needs.  

This email is only to be used for any disability related accessibility requirements, and not for sending the application itself. Due to volume of applications, any applications or CVs sent through this email address will not be considered as a formal application and will not receive a reply from WFP.

DEADLINE FOR APPLICATIONS

Deadline for applications: 3 June 2024

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.