Staff Manager

Deer Hill Expeditions (DHE) is seeking to hire a skilled, motivated, and experienced individual for the Staff Manager position. This administrative position is year-round. Primary responsibilities include the hiring, training, onboarding, evaluation, and management of seasonal Program Leaders, Field Staff, Instructors & Assistant Instructors. Other responsibilities include: managing state regulations as it pertains to staffing, upholding the DHE accreditation standards through the Association of Experiential Education, participating in the Risk Management Committee, ensuring receipt of necessary employment paperwork, updating employee files, contracting employees, tracking and submitting field instructor payroll, filing Workers Compensation claims, updating staff manuals and educational curriculum.. The ideal candidate is attentive to details and deadlines, organized, self-motivated, and adaptable. This position requires clear communication skills, patience, and humor. The Staff Manager will co-lead the annual state licensure and accreditation process.

Additional Position Details:

• This position is approximately 80% administrative and 20% field/operations duties.
• Deliver current briefing and debriefing topics, address risk management issues, and promote instructor development through ongoing education and feedback.
• Role model the  DHE mission, values, and culture and ensure that field instructors do the same
• Optimize existing sources and develop new ones  for staff recruitment.
• Process and manage staff paperwork including background checks, licenses, certifications, and employment requirements.
• Develop and deliver annual field staff trainings
• Part of 3-person Risk Management Committee
• Review and maintain staff manuals, curriculum and written educational tools.
• 5-6 day work weeks when programs are in progress (March-Oct). Occasional periods of extended work days (10 days in a row); we do our best to offset these with  extended periods of time off during off season, shorter work days  mid Oct.-February, and remote work options Nov-Jan.
• Manager on Duty 40-60 days per year, which includes on-call responsibilities when programs are in progress.
• Staff Manager is a core member of the Operations team, and works closely with them to support spring/summer interns, complete resupplies, and help address unpredictable needs that arise when programs are in the field.

REQUIREMENTS:

• Passionate about outdoor programming.
• Prior experience and success in supervision
• Current WFR certification and Swift Water Rescue certification
• An ability to multitask and perform job responsibilities well under pressure
• Excellent verbal and written communication skills via in-person, phone, text, video & email.
• Commitment to the success of the program and participants.
• Skilled with Apple computers, Google Workspace, Google Sheets, Slack, and email correspondence.
• Reliable access to a cell phone and live within cell phone service
• Must love people

DESIRED SKILLS:

• Familiarity with outdoor experiential education (Outdoor Education degree is preferred).
• Professional and well organized with a high attention to detail
• Outgoing, friendly, positive attitude, strong listening skills with ability to deliver and receive feedback.