Student Administration Officer

• Faculty of Humanities, Arts and Social Sciences

• Belong to a vibrant community where your work genuinely makes an impact

• Access a range of on-site services, facilities, museums, and events

• Broaden your career within one of QLD’s largest employers

• Based at St Lucia Campus

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Access to flexible working arrangements

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Cheap parking (from just $5.75 a day)

• Salary packaging options

About This Opportunity 

We are seeking a motivated and organised Student Administration Officer in the Faculty of Humanities, Arts and Social Sciences Student Administration Office to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems.

Key responsibilities will include: 

Core Student Administration

• Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation

• Process applications and documentation for students in relation to credit, progression, study abroad, course enrolment, surveillance, and other student administration tasks

• Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation

• Assist with the review of procedures and processes, and assist with implementing agreed change

General

• Assist with the implementation and review of strategies and work practices which will improve the workflow, efficiency and effectiveness of Student Administration

• Represent the University at Courses and Careers Days, UQ Open Day and other engagement and outreach activities as required

• Prepare, analyse and interpret reports from information management systems.

• Other duties as reasonable directed.

This is a full-time, fixed-term position until 11 October 2024.

At HEW level 5, the full-time equivalent base salary will be in the range $75,878 – $84,342, plus a generous super allowance of up to 17%. The total FTE package will be up to $88,778 – $98,681 annually. 

About You  

• An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.

• A sound understanding of administrative processes relevant to student administration, or the ability to rapidly gain such knowledge.

• Demonstrated ability to establish priorities and meet deadlines.

• High level of attention to detail and accuracy in written work.

• Ability to exercise initiative and judgment and to work independently and autonomously.

• High level written, oral and interpersonal communication skills.

• The ability to work collaboratively and effectively within the team and across other organisational units.

• A strong orientation to the provision of a high level of customer service.

• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.

• Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.

• Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

 
Questions? 

For more information about this opportunity, please contact Darren Lloyd via email [email protected] . For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 
 

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section  

• Resume 

Other Information 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion .  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to [email protected]  

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close, Tuesday 16 January 2024 at 11.00pm AEST (Job Reference Number – R-34099).