Student Administrative System Adviser

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Academic Registry
Location: Brighton – Moulsecoomb
Salary:
£33,966 to £38,205
per annum
Closing Date: Sunday 28 January 2024
Interview Date:
See advert
Reference: AS5304-24-006

This is an exciting opportunity to join our reshaped Student Systems, Data and Business Improvement team as a Student Administrative Systems Adviser with special responsibility for supporting the use of the university’s Student Information Desk (SID) system.  

Located within Academic Registry, you will work in partnership with business and process owners, as well as other colleagues across the University, and in particular Student Operations and Support, to ensure optimal use of a range of student and curriculum-related systems.  

Strong communication skills will be important in order to communicate confidently, accurately and clearly demonstrating sensitivity and diplomacy to a range of colleagues at all levels of the organisation, and to external stakeholders.  You should be committed to providing a high standard of customer service, with a proactive and solution-oriented approach. Some of the key functions of your role will be:

• Provide first and second line support for system users including access management, query resolution and system configuration
• Work with colleagues to devise and deliver a comprehensive programme of online and in- person training for both new and experienced system users
• Actively contribute to the development of corporate system roadmaps as required
• Have the ability to translate complex or difficult information and procedures into system processes
• Be able to communicate effectively with a range of colleagues at all levels as well as with external stakeholders
• Be an enthusiastic and supportive team player but also able to work independently

This is a full-time (37.0 hours per week), permanent post.  Job-sharers are welcome to apply.

Remote working options will be considered for this role in line with our Agile Working framework.

It is planned that interviews will be held during w/c 5th February 2024.

Further details:

The University is committed to creating and maintaining an inclusive environment for all staff regardless of age, disability, family or caring responsibilities, gender identity, marital status, pregnancy or maternity, race, religion or belief (including non-belief), sex and sexual orientation. We embrace equality and diversity in our working, learning, research and teaching environment and are committed to maintaining a supportive and inclusive community. We particularly encourage applicants from Minority Ethnic backgrounds because the University is under-represented by Minority Ethnic staff.

For the vast majority of our roles, we operate an agile working system with time split between working on campus and at the employee’s home. It is the University’s expectation that home working will take place within the UK.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.