Student Casework Administrator

Job description
Job summary

We are looking for an experienced and knowledgeable administrator to join the Student Casework Team. This is a permanent, full-time, position within a busy team that provides administrative support and guidance for the College’s student casework procedures. You will be based within the Quality Assurance and Enhancement Team in Registry and work closely with both professional and academic colleagues, and with our students.

There are often tight timescales and competing deadlines for the work you will be supporting. To succeed in the role, you must be a confident and flexible member of the team, have good attention to detail and accuracy, excellent communication skills and an ability to deal comfortably with difficult situations.  

Duties and responsibilities

In this role, you will provide administrative support and advice for the College’s student casework procedures, including academic appeals, academic misconduct, student complaints, fitness to practice and student discipline.

You will primarily be responsible for maintaining effective and confidential records, tracking and monitoring progress, providing advice and guidance to staff on student casework procedures, arranging and documenting Panel meetings and supporting the decision-making process through the provision of accurate documentation and advice. You will help to identify lessons to be learned with a view to enhancing regulations, processes and the student experience. You will also support the work of the Quality Assurance and Enhancement team more broadly as required.

Essential requirements

• Experience of individual casework, experience of administration within higher education is desirable
• Experience of prioritising work and managing workloads successfully including meeting objectives and deadlines
• A high level of accuracy and consistent attention to detail and the ability to independently resolve queries.
• Excellent written and oral communication skills, with an ability to take minutes, summarise information and prepare reports
• Excellent interpersonal skills and the ability to liaise with colleagues at all levels of the College
• Experience of providing a responsive, timely, customer focused service
• A willingness to be flexible and proactive and to undertake new tasks
• Experience of providing information, advice and guidance to stakeholders and making suggestions for alternative sources of information where appropriate.
• Experience of planning and progressing work activities within general guidelines, using initiative and judgement, making decisions where necessary.
• The ability to handle difficult and/or potentially sensitive information in confidence
• Excellent IT skills (including Microsoft Outlook, Word & Excel)

Further information

The role is full time, open ended. You will be based at the College’s South Kensington Campus. Hybrid working may be considered for this role and the role holder may be expected to work 60% or more of their time onsite, with 40% the minimum time spent onsite. The opportunity for hybrid working will be discussed at interview.

To be considered for the role all applications must be submitted via the online application system. CVs alone will not be accepted.

Previous applicants need not reapply. 

Should you require any further details on the role please contact: Alexis Hillier (Head of Student Casework), [email protected]

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