Student Service Representative 4

Authorize approvals, exceptions, payments, etc within assigned scope of responsibilities.

Coordinate workflow and operations as assigned.

Independently analyze special requests and considerations and make determination and give authorization.

Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).

May be assigned to act as departmental liaison with other University departments and external contacts.

Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.

Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.

Serve as the ‘lead worker’ for other staff who have questions.

Be cross-trained in other specialized areas within the office.

Carry out responsibilities in accordance with university policies, and applicable laws and regulations.

Maintain confidentiality of designated information.

Report to immediate supervisor.

Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.

Any other duties assigned within the position classification area.