Student Services Advisor I

Founded in 1905, the USC Mann School of Pharmacy and Pharmaceutical Sciences has played a key leadership role in both the advancement of the field of pharmacy and in the education of new generations of pharmacists, as such USC remains one of the nation’s foremost schools of pharmacy today.

The USC Mann School of Pharmacy and Pharmaceutical Sciences seeks a Student Services Advisor I to join its team. 

This position serves in support of, and under the direction of, the Director of Enrollment Management, and addresses the needs of approximately 700 PharmD students. Additionally, this position will coordinate closely with members of the Office of Enrollment and Student Affairs, who serve under the Senior Associate Dean of Academic and Student Affairs.

The general scope of services includes all of those areas that contribute to student success within the PharmD Program. It is expected that the Student Services Advisor I will manage these, and other responsibilities either directly or through the supervision of reporting staff members. These responsibilities include, but are not limited to, the following general areas:

Academic Advisement:

Assist the day-to-day academic counseling process for PharmD students, including but not limited to:

• provide academic counseling to all PharmD students on matters of curriculum, graduation degree requirements, course registration clearances, program policies and procedure, and other degree-related requirements.
• monitor students’ progression and identify those who may be at-risk, delayed in progress, or on probation

• maintain student records and apply courses in the Student Information System
• coordinate with PharmD PEP office for IPPE and APPE assignments each semester and register students in their designated IPPE, APPE, and capstone courses.
• process petitions, such as leave of absence requests, grade changes, CPT forms, POST Code change, and other academic-related petitions
  • create academic calendars, course registration memos and provide d-clearance
• utilize AdviseSC in meeting and communicating with students

• assist in maintaining PharmD Master Roster each semester
• assist with GPA reviews each semester (e.g., for student leaders)
• manage Facebook groups and assist with composites for each class year
• track students who may need course accommodations
• serve as liaison to other university departments, including registrar, financial aid, office of international services, student health center, and disability services & programs
• complete degree verification requests (e.g., enrollment, degree, employer requests, etc.)
• attend meetings and work directly with the Director of Student Success and Engagement to ensure the development and success of student affairs department
• manage student affairs general emails and newsletter, and assist with phone calls received from the office main line
• assist in other tasks related to student success and student affairs office

Career Services:

• Assist in aspects of career counseling and support for PharmD students, including but not limited to:
  • assist in the planning of the annual USC Mann Internship Fair and Career Day
  • assist in the pharmacy licensure application process for all graduating PharmD students and the pharmacy intern licensure process for all incoming PharmD students
  • assist in connecting with alumni and employers who have internship and job opportunities available for students
  • assist in other areas related to career development, such as alumni networking, post-graduate training and events, workshops, and partnerships with faculty, student organizations, and other university departments

Other Related Duties:

• Participate in team meetings with the Office of Enrollment and Student Affairs, and provide additional support as necessary
• Assist in various programming events including, but not limited to admissions events, orientation, white coat ceremony, faculty mentorship, talent showcase, student awards ceremony, and commencement.
• Perform other responsibilities as directed by the Director of Enrollment Management

Required Minimum Qualifications:

• Bachelor’s degree
• Minimum Experience: 1 year, Combined experience/education as substitute for minimum work experience
• Minimum Field of Expertise: Directly related experience in student services, career advising, and programming
• Exceptional organizational, interpersonal, and verbal and written communication skills
• Ability to work collaboratively and critical problem-solving skills

Preferred Minimum Qualifications: 

• Terminal Degree (in higher education administration, student affairs, counseling, psychology or public administration.)
• Preferred Experience: 2 years related experience
• Student advising, student leadership, and mentoring experience.
• Demonstrate experience and commitment to creating an inclusive and welcoming environment for students from diverse backgrounds.
• Experience with academic software (Blackboard, student information systems, registration/grading/clearance programs, counseling software, etc.)
• Experience with graduate and/or professional programs a plus.

6-month Fixed-Term Position

The hourly rate range for this position is $28.43 – $31.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education:
Bachelor’s degree
Additional Education Requirements
Combined experience/education as substitute for minimum education
Minimum Experience:
1 year
Minimum Skills:
Student program or services experience.
Preferred Education:
Master’s degree
Preferred Experience:
2 years
Preferred Skills:
Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.