Student Staff Coordinator

26879BR

Ctr Orientation Transition Prg

Position Overview

The Student Staff Coordinator will oversee the responsibilities of the Center for Orientation and Transition Programs undergraduate student staff.  They will be tasked with recruiting Orientation Assistants (OAs), developing and executing training, day-to-day supervision, and evaluation of their work.  OAs work directly with students, parents, and guests during our Orientation sessions throughout the year, work with Hawk Week and other Transition Programs, and assist in frontline customer service over the phone and via email.  The ideal candidate will possess experience supervising student staff, experience with Orientation programming, and experience in customer service.

The Center for Orientation and Transition Programs is housed within the Centers for Orientation and Academic Advising Programs (COAAP), a division within Academic Success. This position reports to the Assistant Director of the Center for Orientation and Transition Programs.

If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 9 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work!

Job Description

Training and Supervision (65%)

• Coordinate the recruitment, hiring and training of orientation student staff.
• Oversee front desk operations of orientation student staff including but not limited to phone communications and email communications.
• Execute day-to-day supervision of the Orientation Assistant team during Orientation and throughout the academic year
  • This includes but is not limited to team meetings, time approvals, daily schedules, and one-on-ones
• Manage a comprehensive training program for student staff
• Develop and oversee the scheduling for student staff during Orientation sessions and throughout the year to ensure coverage of front desk operations

Orientation & Transition Programs Support (25%)

• Moderate and present during Orientation sessions as needed.
• Assist in the planning and execution of Hawk Week, the University of Kansas’ Official Welcome Week program.
• Assist in the planning and execution of Orientation programs
• Assist in the planning and execution of additional transition programs hosted by the Center for Orientation and Transition Programs, including but not limited to Winter Welcome Week, Late Night Breakfast, and more.

Customer Service Support (10%)

• Assist with the Orientation & Transition Programs phone when coverage is needed.
• Monitor email sent to the Center for Orientation & Transition Programs.

Position Requirements

This position may be a hybrid of on-site work and telework as deemed by supervisor.

Required Qualifications

Bachelor’s Degree and one year relevant experience OR Master’s Degree.

Supervisory experience, preferably with student staff.

Customer service experience

Strong verbal communication skills, as demonstrated by application materials and interview.

Preferred Qualifications

Direct experience with orientation and transition programs.

Experience working collaboratively with diverse populations.

Prior work experience that required multi-tasking and managing projects on a tight deadline.

Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:

A cover letter addressing how required and preferred qualifications are met.

Resume or curriculum vitae.

Contact information for three professional references.

Incomplete applications will not be considered.

Application review begins Monday, January 29, 2024. For consideration apply no later than Sunday, January 28, 2024. 

Advertised Salary Range

$40,000-$45,000

Application Review Begins

29-Jan-2024

Anticipated Start Date

04-Mar-2024

Primary Campus

University of Kansas Lawrence Campus

FLSA Status

Administrative

Employee Class

U-Unclassified Professional Staff

Work Schedule

Monday-Friday, 8:00 AM to 5:00 PM

Job Family

Advising,Career&StudentSrv-KUL

Work Location Assignment

Hybrid

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university’s programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.