University of Stirling

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Student Systems and Data Analyst

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Post Details

Full time
Open ended

The closing date for applications is midnight on Thursday 09 November 2023.

There is an expectation that work will be undertaken in the UK.

For the purposes of sponsorship, this is a role under SOC code 2135.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

The Student Systems and Data Analyst post is part of the Academic Registry team and sit within the Student Systems and Data area of the team which is responsible for ongoing maintenance and continued enhancement of the University’s student and curriculum systems and the management of module evaluation and statutory data sharing and reporting, including student returns to HESA.

The team supports the Academic Registrar and works in conjunction with the rest of the Academic Registry team in the successful delivery of Academic Registry objectives. The team also works collaboratively with the University’s Faculties, Divisions, and Professional Services to achieve institutional objectives.

As one of two Student Systems and Data Analyst posts in the team the postholder contributes across the range of activity of the student systems and data area, particularly managing activity in respect to the maintenance and development in our core student and curriculum systems which support the operational administrative teams with business processes across the student lifecycle from application
to graduation.

This post takes a leading role working alongside the other team members under direction form the Student Systems Manager in managing the system infrastructure and data quality to support the underlying system processes across the student lifecycle, and operates in collaboration with other areas of Student Academic and Corporate Services, and with colleagues from other service areas in order to support a streamlined approach to system processes.

This post is located at Stirling Campus, regular week days in the office with hybrid arrangement.

Description of Duties

Provide system infrastructure support to business areas and troubleshoot complex systems and data errors across the suite of student systems
Provide end-user systems support including managing the student systems support mailbox and service desk resolution within service level agreements, liaising with internal information services and or software supplier helpdesk as to technical support where required
Maintain the organisational hierarchies and appropriate reference data within student systems, to ensure they correctly reflect the University’s organisational data coding structures
Work in line with data quality arrangements and procedures to contribute to ensuring the quality of the data held in the student record system
Lead and manage the infrastructure within the student management system to apply the Academic Registry student data retention policy to the data held within student record system and associated student systems to ensure that documents and data are removed, archived or retained as required
Contribute as required to the management of the Module Evaluation process and system infrastructure, including in relation to user interfaces, permissions, system data retention, and the creation of Module Evaluation surveys via extraction transfer and data manipulation from source systems, survey data management and dashboard reporting and required system enhancements
Conduct systems and business analysis and provide business process support to software upgrades and new functionality implementation, plan, co-ordinate and schedule BAU testing and sign off in line with software release schedules, issue resolutions and liaising with the IT product development team on further resolution from UAT testing to live system
Provide key input to the continuing enhancement and development of the system infrastructure in place to enable operational delivery through the systems and their integration, leading projects as appropriate and producing supporting planning documentation for process and enhancements and implementations of revised functionality
Support the Student Systems Manager and Head of Student Systems and Data in identifying functionality improvements with current systems and consistently looking at ways to evolve, and make appropriate recommendations to develop system processes to support the overall University strategy, with a focus towards process automation
Undertake system testing as required
Contribute to the development plan and roadmaps for the Student Systems and Data function through recording of requests/issues from others, development of ideas and solutions, preparation of proposals and maintenance of planning documentation
Produce and maintain a library of documented system management processes and procedures in line with the agreed Academic Registry format
Prepare robust responses to relevant Freedom of Information requests and other student data queries
Work comfortably with numerous forms of complex data, designing and preparing criteria for reports, and supporting colleagues to produce routine types of information and respond to relevant Freedom of Information requests

Please see the attached job description for a full list of duties.

Essential Criteria

Qualifications

Educated to degree level or equivalent qualification or demonstrable professional
experience across a range of roles with increasing levels of responsibility

Knowledge & Experience

Demonstrable experience of utilising a range of complex IT systems to an advanced level, including knowledge of activities such as system security, data cleansing, system auditing and control procedures and advanced Excel
Experience of identifying and making improvements to existing processes and procedure and produce associated planning documentation
Familiarity with reporting tools and SQL

Skills & Attributes

Proven ability to resolve problems with expediency, intelligence and sensitivity
Good numerical skills and ability to interpret complex management information
Highly organised with the ability to work with strong attention to detail, accuracy, within specified deadlines and with a high-volume and complex workload
Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts using excellent skills in communicating
Ability to produce effective, robust reports based on understanding and manipulating complex statistical data
Proven analytical and problem-solving skills
Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts
Ability to simultaneously work on multiple projects

Desirable Criteria

Experience of working with large databases
Experience of Tribal SITS or a student record system
Experience of creating System TUPs, Tasking, SRL’s and Vistas
Experience of working with SITS templates
Knowledge of PRINCE2 Practitioner or ITIL Practitioner, or any recognised repeatable project management methodology
An interest in streamlining and improving business processes
Experience of working successfully in the area of student systems within an HE environment

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.

Engaging with the wider context
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

Developing self and others
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

Working together
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving Results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

About Us

Academic Registry and Governance deliver a range of key system management, statutory returns and governance and compliance services for students throughout their studies at the University of Stirling. We also oversee the University’s arrangements for academic quality assurance and enhancement, and coordinate academic policy.

The student experience lies at the heart of what we do and our consistent aim is to deliver excellent services to both students and staff.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland’s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni

Available documents

JD – Student Systems and Data Analyst b_August 2023.docx

Job number: SERV01805
Contract Type: Open Ended
Posting End Date: 09-Nov-2023
Location:: Stirling Campus
Grade: Grade7 £37,099-£44,263 p.a.
Faculty/Service: Student Academic and Corporate Services