Success Coach - Tenders Global
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Success Coach

Lewis University

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PAF/Position Details
Position Details

Position Title Success Coach
Position Status Full-Time

Position Summary Information

Job Description Summary Reporting to the Assistant Director, Academic Services, the Success Coach is an essential member of the University’s collaborative advising model, a key component of the “Lewis Experience.” Success Coaches are focused on building meaningful connections and providing holistic academic support to undergraduate students in an assigned program group from freshmen year through graduation.
Responsibilities Model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration, and active support of the University’s Mission in Catholic and Lasallian higher education.
Relationship Building & Academic Coaching
-Actively reach out and meet with students to build and maintain meaningful connections and positive relationships for the duration of their Lewis experience.
-Provide a welcoming space where students can openly discuss barriers to academic progress and connect to appropriate campus resources with care.
-Offer learning strategies and information on relevant resources to support students’ academic goals and guide students in developing positive relationships with faculty.
-Provide students with opportunities to reflect on past learning experiences, determine academic goals and develop effective study and time management skills.
Guidance on Co-Curricular Experiences
-Stay up-to-date on, actively seek out information on and communicate with students about co-curricular experiences (experiential learning, civic engagement, study abroad, community-engaged learning, research, internships, student activities, etc.) relevant to their majors/minors.
Academic Progress & Retention Intervention
-Utilize technology (Ellucian Advise) to review and monitor students for various alerts and take action on an ongoing basis.
-Provide academic support for students on academic probation.
-Participate in proactive retention programming and campaigns each semester.
-Provide support to and ensure and confirm academic progress of student-athletes (and other special population groups).
Vocation Exploration & Career Development
-Help students understand and apply the concept of vocation in interactions and conversations.
-Listen intently to students, guide them in their search for meaning and purpose and offer opportunities for reflection.
-Promote and encourage students to take advantage of events and experiences related to vocation exploration.
Course Selection & Academic Advising
-Advise freshmen and first semester sophomores on course selection and ensure all students in assigned case load are registered prior to each term.
-Understand and stay up to date with degree requirements, course sequencing, and other nuances of majors by working in close collaboration with Faculty Mentors and department chairs.
– Assist students with considering and declaring minors, additional majors and major changes referring students to faculty mentors, academic departments and university offices as appropriate.
-Assist students in understanding college policies, academic requirements, academic appeals and other processes that might affect the student’s progress through their academic program of study.
Perform other duties as assigned to advance the mission and objectives of the university.
Minimum Qualifications –Bachelor’s degree with 3+ years of experience in higher education working with students in advising, recruitment and/or retention activities.
-Excellent written and verbal communication and problem-solving skills.
-Strong organizational skills with a focus on accurate and thorough documentation of student interactions.
-Understanding of professional boundaries and importance of confidentiality.
-Appreciation for and interest in serving a diverse university population.
-Ability to work a flexible schedule with some evening and weekend hours.
-Experience using video conferencing platforms such as Zoom, Teams, or Webex.
Preferred Qualifications – Master’s Degree in Education, Higher Education, Student Personnel, or related field.
-Knowledge of Banner, DegreeWorks, and/or Office 365 a plus.
Essential Duties
Work hours Full-time

Posting Detail Information

Posting Number S01282
Posting Date
Closing Date
Open Until Filled
Special Instructions Summary

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