Supervisor, Call Center Services

Details

Posted: 17-Jan-24

Location: Catonsville, MD

Salary: Open

Categories:

Staff/Administrative

Internal Number: 4348291

The purpose of this position is to perform professional level administrative duties in supervising call center staff and functions.

Compensation within the posted range is determined by a candidate’s education level and/or years of experience in the field.  Generally, employees are hired in the lower third of the scale. 

For Best Consideration Please Apply By:  January 30, 2024

Bachelor’s degree required. Degree in management, social science or related field preferred.  Four (4) years of call center or customer service experience required. Two (2) years of recent supervisory experience required. 

Coordinate a functional process within the Call Center.

Implement department programs or initiatives.

Monitor compliance with policies and procedures.

Maintains enrollment related department records and files, as required.

Conduct and attend meetings, as required.

Supervise, advise, and evaluate assigned staff, as required.

Prepare, analyze and provide reports on miscellaneous subjects, as requested.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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About Community College of Baltimore County
CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.
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