Support Service Team Leader

Overall purpose of the role: The purpose of the Support Services Team Leader is to coordinate the support functions at Area Office and off-load the Area Manager’s support related functions. The responsibilities will encompass all the support activities of DRC Malakal office. This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Responsibilities:

• Line management of support staff such as Finance, HR & Admin and Supply Chain.
• Compliance with and adherence to DRC policies, guidance and handbooks and donor/auditor requirements
• Provide input on operational support to the Area Plan of Action, and coordinate and align operational support with program plans at Area level
• Responsible for ensuring quality support to project implementation
• Facilitate, Area Support Budget, including support cost, under supervision of the AM.
• Responsible for developing regular reports on Area level to Country Office and AM
• Responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic and Finance)
• Facilitate trainings for programme staff on finance, logistics and HR procedures
• Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)
• Ensure close coordination and maintaining excellent working relationship with local authorities and relevant stakeholders.
• Ensure Safety and security of DRC staff, premises and assets in the operational areas.
• Advice and support Project Managers and Support Staff in the implementation of support related SOP’s.
• Ensure strong coordination with Juba-based support departments and act as the focal point for coordination of support departments between the Country Office and the Area Office.
• Contribute to strengthen the Area level implementation through the dissemination and monitoring of relevant SOPs and procedures.
• Oversee implementation of identified risk mitigation measures, including compliance spot checks in line with anti–corruption risk mapping
• Under the country office and AM’s guidance, ensure compliance with Securing Supporting Documentation (SSD) SOP as well as the existing Country office Data Management System.
• Responsible for support resource allocation on the area level in line with Master Budget and available donor budgets.
• In line with guidelines and under supervision of AM, coordinate and align operational support with program plans at Area level, ensuring procurement plans, HR plans and spending plans for each project are in place and in due time.
• At the direction of the Area Manager and the Head of Support, participate in the investigation of allegations of suspected fraud or misconduct and produce required reports.
• Hold/lead weekly coordination meetings for staff, recording minutes and action points.

Experience and technical competencies: (include years of experience)

• At least 3 years of relevant work experience at a management level.
• Sound knowledge on cost planning, budgeting, and financial reporting
• Experience in management of HR and administrative teams
• Good knowledge of procurement procedures of INGOs
• Experience of working with DRC’s main donors (UN Agencies, ECHO, DANIDA, BHA etc.)
• Full professional proficiency in English.
• Cultural awareness and sensitivity towards different ethnic groups.
• Proven organizational ability.
• Ability to work proactively and with initiative.
• Commitment to a team approach.
• Excellent interpersonal and communication skills.
• Flexible, reliable and trustworthy.
• Excellent planning and organizational skills;
• Basic computer skills particularly Microsoft Office;

Education: 

• Bachelor’s degree in relevant field (Business Studies, Marketing, HR, Finance, Supply Chain Management etc. Masters degree or Professional qualifications like CIPS, CIMA, CIS, ACCA etc would be an added advantage.
• Computer skills (including MS Office package)
• Work experience in humanitarian aid related organizations
• Ability to work proactively and with initiative
• Commitment to a team approach.
• Good interpersonal and communication skills
• Flexible, reliable and trustworthy

Languages: 

• Fluent in English and some basic knowledge of Arabic
• A local language