Support Services Manager

tendersglobal.net

Job Description

Danish Refugee Council (DRC) has had an operational presence in Nigeria since 2015 and has experience working in 33 Local Government Areas (LGAs) across the BAY states. DRC provides life-saving assistance and protection to vulnerable, conflict-affected populations including IDPs, returnees, and host communities in the sectors of armed violence reduction, livelihoods, nutrition and food security, protection, shelter and non-food items (NFI) and water, sanitation and hygiene (WASH).

The operational context in northeastern Nigeria remains challenging, as the ongoing conflict impedes conflict-affected communities’ access to what limited basic services are available, as well as DRC and other humanitarians’ access to persons of concern.
Duties and Responsibilities

Responsibilities:

Planning and strategy

To ensure that annual planning for support services is completed, that regular targets are met and linked to the coordination unit for country-wide consistency.
To ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets).
To ensure that resource mobilisation is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals.
To ensure that support services are fit for purpose to meet programme needs.
To be the focal point for the compliance self-check, internal audit and results contracts.

Finance

To serve as primary budget holder for all support service lines.
To be responsible for budget monitoring and forecasting for support service budgets.
To work with managers and team leaders to conduct budget monitoring of existing grants.
To support Area Finance staff in area tasks, building their capacity and connecting them with the Country Finance Manager where required.
To ensure that keyfinance tasks are completed (such as the monthly, periodic and annual reports).
To work with finance to ensure programme teams clearly understand compliance requirements.
To ensure that monthly finance tasks are completed on the area level (payroll, SOS, PIT, cashbooks and cash forecasts) and in line with Operations Handbook procedures.
To conduct area level BFU meetings are done on regular basis, spent, and forecast part are reviewed by budget managers and comments are added where needed.

HR Support

To ensure that monthly reports and produced and that targets are met by the department, while being a link to the HR coordination unit.
To ensure that HR tasks are completed on time (such as staff induction, Code of Conduct training and leave planning).
To ensure that annual HR tasks are completed as per the Operations Handbook (e.g., Performance & Development Reviews).
To ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking.

Administration support

To be the focal point for key administrative tasks.
To oversee the team to ensure follow up on routine tasks are carried out (guesthouse supplies, phone credit purchase, utilities bill payments, rental and lease agreements).

Supply Chain support

To ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders).
To ensure area procurement plans are finalized, closely monitored, updated as and when required.
To closely follow department KPIs and ensure that monthly report submissions are timely and of high quality.
To work with the teams to ensure each of the sub departments (procurement, fleet, assets, warehouse and maintenance) have targets and are meeting them, in line with Operation Handbook procedures.
To ensure area supply and logistic teams are trained.

As Manager the post-holder is responsible for the following:

Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility.
Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
Accountable for people management of direct reports, at least 3 employees including Team Leaders. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
Accountable for making sound decisions based on DRC policies, SOPs, standards, and the advice of technical experts in DRC

Other:

The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

Experience and technical competencies:

Essential

Strong Finance background (3+ years) a requirement with 2 years’ experience in similar role an asset
At least 2 years’ experience with people management or demonstrable experience in staff capacity building
Experience with Microsoft Dynamics in a humanitarian context is required
Experience with budget cycle, monitoring processes, and project cycle management
Possessing a strong degree of honesty and integrity, and a solid sense of ethics including the ability to appropriately handle confidential information.
Nigerian citizens only, not open to expats.
Master’s degree in relevant area, or bachelor’s degree in finance, accounting, supply chain management, human resources, business administration, economics will suffice with an additional 2 years of commensurate experience.

Desirable

Knowledge of code of conduct principles and the HR systems for performance management
Knowledge of key donor policy and compliance procedures
Knowledge of supply chain management and procurement processes
Past experience with DRC in a similar role will be considered a distinct advantage
Previous experience in support services management is an asset

Education:

Master’s degree or Bachelor’s degree in finance/accounting, business management, economics or similar fields.

Required Skills & Qualities

Core Competencies of DRC:
Striving for excellence
Collaboration
Taking the lead
Communication
Demonstrating Integrity
Ability to work in a multinational and multicultural environment
Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration
Excellent communication skills, as well as patience and politeness, are required
Multi-tasking and Organizational skills is a must
Adaptable and Flexible
Proven analytical and critical thinking skills
Exemplary sense of ethics in the workplace
Team-oriented & good sense of humor

Source: https://job.drc.ngo/jobs/job?id=170517

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