Support Worker – Case Management

• Contribute to a life-changing program
• Permanent, full-time
• No after-hours or shift work
• $42.5554 per hour + super + NFP salary packaging
• Based in Dandenong

This is a Case Management opportunity where you will be accountable for your own case load of clients on-site and you’ll also be working with families in transitional housing living in the community.

Based in Dandenong, Bob’s Place is a residential facility with services including temporary accommodation, case management, transitional support, and other services for families, couples and singles. Bob’s Place includes 4 family units, 9 rooms for single persons and 2 for couples.

WHAT YOU’LL BE DOING

Reporting to the Case Management Coordinator, you will assist with the immediate and ongoing support needs of clients experiencing or at risk of homelessness, through the provision of a range of intervention options ensuring that the client’s needs are translated into a personal program that encourages the client’s independence, empowerment, autonomy and dignity. This support may be provided in a range of environments including funded accommodation services, private housing or via assertive outreach to clients experiencing housing crisis.

YOU WILL:

• Engage with clients to determine eligibility for the organisation’s services and refer potential clients to more relevant services if required.
• Develop case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.
• Assist clients to develop longer term housing options, both within and/or independently of Launch Housing’s supported accommodation program.
• Coordinate services required by the client and client’s family and monitor their ongoing effectiveness.
• Ensure clients maximise all government and community income assistance and support.

For more information, please refer to the position description.

What we’re looking for (key selection criteria):

• Demonstrated understanding of housing and homelessness policy, context and systems.
• Demonstrated ability to work collaboratively with others towards effective client solutions.
• A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs relating to homelessness.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organisational and time management skills.
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Excellent problem-solving skills.
• Valid Victorian Driver’s Licence.

WHAT WE OFFER YOU

Our permanent and fixed term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• Gender neutral paid parental leave (after 12 months of service)
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

WHAT’S OUR MISSION, VALUES AND CULTURE

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we’re striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

HOW TO APPLY

To apply for this opportunity, please click on “Apply for this job” button.

Please submit a cover letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact Greg Cole at [email protected] using the subject line: Support Worker – Case Management enquiry via EthicalJobs.

Please shortlisting will occur on a rolling basis, so please don’t delay in submitting your application!

A position description is attached.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We’re committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them onsite, please contact the Talent Acquisition Team on [email protected] if you have any concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.