Supporter Care Officer - Tenders Global

Supporter Care Officer

Greenpeace

tendersglobal.net

Supporter Care Officer

  • £35,148 to £40,404 per annum (We normally offer a starting salary at the start of the range)
  • Full-time (37.5h) / Permanent 
  • Based in Islington, London

Greenpeace is an international non-profit global campaigning organisation. Our independence
and global reach enable us to stand for positive change through action in order to defend
nature and promote peace. We investigate and expose global environmental problems, confront
those in positions of power and present alternative solutions.

This Supporter Care Officer role is a fantastic opportunity to keep us in
touch with our supporters – using all your organisational and customer/supporter service skills
and, crucially, your ability to see things from the perspective of people from different
backgrounds.

You’ll provide an excellent, inspiring and personalised service to supporters and members of
the public who contact the team by email, social media, telephone and post. You’ll be expected
to answer high volumes of questions and comments about a wide range of topics, from
Greenpeace’s campaigns and environmental concerns to routine administrative and donation
enquiries.

In doing so, you’ll need to write engaging, personalised replies, as well as informative and
inspirational copy to answer regularly asked campaign questions. In addition to handling email
communication, you’ll moderate posts across all social media channels, confidently answer phone
enquiries and resolve complaints, support our anti-racism work, and play your part in sharing
feedback across the organisation.

Location: Islington, London. We are currently trialling a hybrid working model to enjoy the
benefits of both office based and remote working. The current expectation is for staff to work
from the office in Islington at least 40% of their time. Reasonable adjustments to the trial
policy as well as specific office based needs will be considered for those with long term
health conditions and disabilities.

You’ll have:

  • Experience in a customer or supporter service environment, with the ability to answer large
    volumes of public enquiries across all channels, particularly email.
  • Excellent organisational skills, with the ability to prioritise and organise your own work,
    follow agreed work-plans and meet deadlines.
  • Personal experience or background giving you the ability to connect with a wide range of
    people, particularly from underrepresented and marginalised groups.
  • Experience in a busy, dynamic team with changing priorities, plus the ability to work
    cooperatively within a team to ensure a shared workload is completed.
  • Excellent written and verbal communication, with the ability to write engaging responses to
    enquiries and to judge the appropriate tone and content.
  • A genuine interest and enthusiasm for environmental issues and the work of Greenpeace and a
    passion for sharing this with our supporters.

We give you: 

You’ll be encouraged to develop both personally and professionally, taking advantage of the
wide range of learning and development opportunities available to our staff. We offer great
benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of
well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find
out more about what it’s like to work for us and why you should apply.

Our commitment to diversity:

At Greenpeace UK we are committed to advancing diversity, inclusion, equity and becoming
anti-racist. We acknowledge that people from certain backgrounds are under-represented in
environmental and campaigning organisations and want to do all we can to correct this. In
particular, we want to be more representative of Britain’s diversity at senior levels of GPUK.
If you have the skills we need and are a person of colour, disabled, LGBTQIA, non-binary, have
a mental health condition, or if you identify as working class now or in the past, we would
welcome an application from you.

To Apply

For further information and to apply, please visit our website and download
the 
applicant information pack. 

Please ensure to save this file to your computer for future reference. Once the job listing has
closed you will no longer be able to access it online.

We recommend taking a look at this document that contains top tips for filling out your application, compiled by our recruitment team.

If you have any questions, please email us via our website. Please note that this email address
is only for information. All applications have to be filled out on the website and cannot be
submitted via email.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote
equality and challenge discrimination, enhancing our organisational capability. We welcome and
encourage applications from people of all backgrounds and do not discriminate on the basis of
disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other
category protected by law.

CLOSING DATE: 9.00 am 25th January
2023 
INTERVIEWS: Week of 6th Feb

Find out more & apply

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