Supporter Engagement and Giving Manager

Supporter Engagement and Giving Manager 

(UK Wide) 

£41,738 per annum (pro rata for part time hours) 

(Ref: SUS4268)

Full Time 37.5 hours per week – happy to talk flexible working 

Base: Sustrans office in Bristol with the flexibility to work from home 

About the role 

This is an exciting opportunity to join Sustrans as part of the Supporter Engagement and Giving
team. Over the past two years, Sustrans has been successfully diversifying its supporter
engagement and fundraising programme, with innovation at its heart.

As the Supporter Engagement and Giving Manager, you will be responsible for generating and
increasing sustainable income, leading donor engagement and acquisition efforts, as well as
providing exceptional stewardship to existing individual supporters.

This role will be pivotal in ensuring the continuation of the programme and will play a key
part in shaping and scaling our products to maximise our impact. 

You will lead the team of officers to deliver the planned programme, foster a culture of
continuous learning, and provide opportunities for growth and development. Additionally, you
will build relationships with colleagues across the organisation to maximise opportunities
including liaising with project delivery teams. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a
nearby office hub. 

About you 

You should have significant experience of managing a giving programme through direct mail and
digital formats. As well as experience in leading, motivating and managing a team, ensuring the
development of the staff. Project management skills are also essential for this role.

We ask that you demonstrate your extensive, proven experience of creating, implementing, and
managing successful fundraising campaigns or appeals through online and offline channels, as
well as proven experience of managing relationships with external agencies, including direct
marketing and telemarketing agencies.

You should also have experience in managing budgets. 

You will be skilled in building, facilitating, and maintaining successful working relationships
and feel confident in compiling and delivering training on aspects of individual giving. 

You should be able to demonstrate your knowledge of relevant fundraising legislation and best
practices.

Sustrans has a long-term commitment to being a charity for everyone – reducing inequality,
valuing diversity, enabling inclusion and ensuring all people are treated with dignity and
respect. We aim to be a truly inclusive employer and welcome applications from people from all
parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible,
supportive and rewarding working environment.

Wellbeing 

• 28 days’ leave per annum plus bank holidays for full-time working 
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work
  schemes 

Financial 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by
  Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local
  authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary 

Family Friendly 

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday – Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 13
June. 2024. 

Interviews will take place in via MS Teams during the week commencing 24 June 2024. 

To apply, please complete our online application form. More details of our vacancies can be
found at http://www.sustrans.org.uk/about-us/vacancies. 

About Sustrans 

At Sustrans you’ll be part of a movement to make it easier for people to walk, wheel and cycle.

We’re all here to change things! You’ll be part of an incredible community of talented,
passionate, creative, problem solvers all working together to change things for the better. We
act locally and think big – we have a vision of a society where the way we travel creates
healthier places and happier lives for everyone. 

You’ll be questioning the status quo and daring to imagine a different world. You’ll work on
exciting, impactful projects that will stretch and empower you, and you’ll be rewarded by
seeing the difference you make to people, communities and the planet.

We believe including everyone is central to who we are and what we want to achieve, we welcome
difference and pride ourselves on creating a culture where you can be yourself and where your
wellness is supported.

You’ll be guaranteed to make friends for life and work with a team that is incredibly flexible,
supportive, ethical and fun.