Systems Automation Engineer/ Systems Automation Engineer Senior

Posted: 23-Jan-24

Location: Philadelphia, Pennsylvania

Type: Full-time

Salary: Open

Categories:

Information Technology
Staff/Administrative

Internal Number: 4952304

Systems Automation Engineer/ Systems Automation Engineer Senior
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Systems Automation Engineer/ Systems Automation Engineer Senior
Job Profile Title
Application Developer C
Job Description Summary
Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.
ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.
ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.
Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.
The System Automations Engineer will report to the Sr. IT Manager, collaborations and communications, in the ISC Technology Services group. This role will provide critical support as a systems software developer for Linux- and Windows- based email services.
Job Description
Job Responsibilities
Systems Automation Engineer

• Delivers solutions for the Penn Email routing infrastructure; this includes coding, testing, implementation and maintenance of system application software and associated middleware, associated middleware and API based access, in highly complex solutions.
• Provide support to local service providers in schools and centers for the central Penn email service (PennO365), including mail delivery and sanitation services.
• Assist in building and maintaining on-campus mail routing infrastructure which provides integration points with external vendors.
• Assist in coordination of systems and services maintenance (upgrades, fixes, security patches) with central system support service teams; Assist with maintenance of existing mail routing infrastructure.
• Deploy and maintain an enterprise class system software environment and can write scripts to automate, scale, and optimize workflows on it.
• Support and enhance automation for systems integration, using both Linux based and Windows based scripting languages, such as Python, PowerShell and Ansible.
• Ensures adherence of technical, quality assurance, data integrity and security standards.
• Design, install, configure, and maintain a variety of system software such as OpenLDAP, REST APIs and their integration with the Penn central email infrastructure.
• Maintains system applications and interfaces, either user created or third party systems software, such as LDAP, REST APIs and web servers.
• Communicate regularly on status, progress to supervisors, project teams; maintain contact with key vendors.
• Collaborate with staff from other ISC departments and with local support providers around campus and with peer institutions to maintain and improve the Collaborations and Communications service portfolio.

Systems Automation Engineer Senior

• Provide critical support to local service providers in schools and centers for the central Penn email service (PennO365), including mail delivery and sanitation services. Provide third tier support to the PennO365 team as a systems software.
• Design, build and upgrade on-campus mail routing infrastructure which provides integration points with external vendors. Develops, tests, and implements code to support and maintain system application software, associated middleware and API based access solutions.
• Oversees project goals and timelines for the Penn Email routing infrastructure. Reviews the work of colleagues and provide feedback on efficiency, security, and other best practices.
• Performs technical and functional analysis of information, processing and management systems; designs systems and identify interrelationships among systems.
• Deploy and maintain an enterprise class system software environment and can write scripts to automate, scale, and optimize workflows on it.
• Developing further automation for systems integration, using both Linux based and Windows based scripting languages, such as Python, PowerShell and Ansible.
• Develops and implements security, maintenance, installation and optimization of system applications and interfaces, either user created or third party systems software, such as LDAP, REST APIs and web servers.
• Provides oversight on systems and services maintenance (upgrades, fixes, security patches) with central system support service teams; Update and patch existing mail routing infrastructure; Develops on demand reports on system status, service health, and usage, using Python or PowerShell based scripting technologies.
• Coordinate systems and services monitoring and maintenance; maintain existing systems, track service status.
• Communicate regularly on status, progress to supervisors, project teams; maintain contact with key vendors. Write reports on findings;
• Collaborate with staff from other ISC departments and with local support providers around campus and with peer institutions to maintain and improve the Collaborations and Communications service portfolio.
• Support the mission and business needs of ISC and the University

Qualifications
System Automation Engineer
Required

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• 2 to 3 years experience in a diverse IT environment with different systems and OSes, or equivalent combination of education and experience.
• Experience with scripting languages and systems software implementation for both Linux and Windows based systems.
• Hands on experience with using and implementing REST API based concepts.
• Experience with Email protocols, Email flow and Email sanitation services or systems.
• Strong written and verbal communication skills.
• Customer focused and able to align client requirements with service offerings.

Preferred

• Experience with either Python or PowerShell.
• Experience with LDAP, AD, Postfix or Sendmail.
• Understanding of systems automation with software such as Ansible.
• Experience in a higher-ed or similar environment.
• Able to analyze complex technical information.

System Automation Engineer Senior
Required

• Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
• 3 to 5 years experience in a diverse IT environment with different systems and OSes, or equivalent combination of education and experience.
• Extensive experience with scripting languages and layered systems software implementation.
• Experience with designing, using and implementing REST API based concepts.
• Experience with layered software such as LDAP, AD, Postfix, Sendmail.
• Full understanding of Email protocols, Email flow and Email sanitation services or systems.
• Self-starter who can prioritize, organize, and complete multiple concurrent work assignments on schedule and with expected level of quality.
• Strong written and verbal communication skills.
• Customer focused and able to align client requirements with service offerings.
• Able to analyze complex technical information and disseminate to a varied audience, including senior University leaders.

Preferred

• Extensive experience with either Python or PowerShell.
• Experience with LDAP, AD, Postfix or Sendmail.
• Experience with using Ansible to build purpose-built systems.
• Experience in a higher-ed or similar environment.

Job Location – City, State
Philadelphia, Pennsylvania
Department / School
Information Systems and Computing
Pay Range
$51,824.00 – $120,000.00 Annual Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street/Systems-Automation-Engineer–Systems-Automation-Engineer-Senior_JR00084725-1
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About University of Pennsylvania
Penn has a long and proud tradition of intellectual rigor and pursuit of innovative knowledge, begun by Benjamin Franklin in 1740. That tradition lives today through the creativity, entrepreneurship, and engagement of our faculty, students, and staff. Academic life at Penn is unparalleled, with an undergraduate student body of 10,000 from every U.S. state and around the world. The entering class of 2015 is the most talented and diverse in Penn’s history. Consistently ranked among the top 10 universities in the country, Penn welcomes an additional 10,000 students to our top-ranked graduate and professional schools.
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