Systems Engineer (Identity and Directory Management)

OBJECTIVES OF THE PROGRAMME

The department of Information Management and Technology sits within the Business Operations (BOS) Division. The vision of Information Management and Technology (IMT) is to leverage technology to innovate, collaborate and transform WHO for a healthier world. Its mission is to connect and empower people, automate and optimize digital WHO to deliver its strategic goals. The department leads all WHO IT teams globally in ensuring IT modernization, cost efficiencies through savings, increased staff productivity, harmonization across the Organization whilst being supported by project management practices, performance monitoring and reporting processes. Services which are common to all WHO offices are standardized, operated, and supported from a central yet cost-effective location. The business model requires leadership, close collaboration and active engagement with key stakeholders both in Headquarters and in the regions. The Chief Technology Office sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems. The office comprises the following teams: i) Architecture and Infrastructure Services; ii) Workplace and Collaboration Services; iii) Applications and Information Management; and iv) Operations and User Support.

DESCRIPTION OF DUTIES

• Design, implement, maintain, and ensure proper architecture, functioning and development of directories and identity management systems and maintain their roadmap.
• Develop, maintain, and enforce directory structure, security, policies, and naming standards.
• Design and deploy identity services for Microsoft Entra ID and 365; deploy modern methods for authentication and secure access.
• Develop and maintain scripts to automate systems deployment, operations, and management.
• Define and maintain directory synchronization, and provisioning of services and access control roles; develop and maintain processes and systems to automate workflows for the provisioning, management and de-provisioning of directory objects and services.
• Provide support for the management of Microsoft 365 tenant and services.
• Define and oversee the delivery of monitoring and management of directory and identity management systems and processes to ensure system availability, security, and integrity; contribute to development and reporting of key performance indicators.
• Stay current on latest technologies, particularly as they relate to development and enhancement of WHO information and communications technology infrastructure and end-user environment; and recommend and implement enhancements and extensions.
• Provide third-level support for user requests, incident, and problem management.
• Provide expert technical advice to HQ business units and WHO’s Regional and Field Offices on acquisition, implementation, and optimal operation of related ICT systems.
• Carryout other duties and responsibilities as assigned by supervisor.

REQUIRED QUALIFICATIONS

Education

Essential:

• University degree in computer science, engineering, information management or related discipline.

Desirable:

• Relevant professional training and/or certification related to Microsoft Entra Identity Services, Security, and Microsoft 365.
• Training in IT service and project management would be an advantage.

Experience

Essential:

• At least 5 years of relevant professional experience in the information and communications field, of at least 2 years of recent experience at the international level managing a large-scale cloud-based identity management and directory services.
• Experience with Microsoft Entra ID and Microsoft 365.

Desirable:

• Recent working experience with large-scale migration/upgrade projects and integration of directory and identity services.
• Experience with Saviynt identity management system.
• Experience working in a large national, multi-national or international organization and familiarity with the UN system would be an asset.
• Experience in working with clients on projects to migrate and integrate identities, synchronize directories, and implement provisioning processes.

Skills

• Thorough and in-depth knowledge of Microsoft Entra Identity Services, Active Directory, Compliance and Azure Security.
• Excellent knowledge of directory synchronization, identity life cycle management and service provisioning/deprovisioning processes.
• Excellent knowledge of Microsoft 365.
• Very good understanding of application authentication, authorization, and integration with cloud services and end-user services.
• Very good understanding of project and service management methodologies.
• Able to work with geographically dispersed team to effectively support many systems and users.
• Adaptability and flexibility for working in complex and changing environment and under pressure.
• Creativity in approach to new challenges, both technological and organizational.
• Excellent communication, problem solving and analytical skills.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Ensuring the effective use of resources
• Moving forward in a changing environment

Use of Language Skills

Essential:

• Expert knowledge of English.

Desirable:

• Beginners’ knowledge of French.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 64,121 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4793 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
• Staff members in other duty stations are encouraged to apply.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to[email protected]
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• For information on WHO’s operations please visit: http://www.who.int.
• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
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