Systems Support Analyst (IT)

99443BR

Campus: Tempe

Systems Support Analyst (IT)

Job Description

Learning Support Services (LSS) within the School of International Letters and Cultures at Arizona State University is seeking a talented self-starter who will be responsible for all LSS public-use technology and some office systems, in coordination with the Head of LSS.  The successful candidate will maintain a wide range of technology, including macOS and Windows computers, audio, video, and AV system equipment, and other public-use technology. Main duties will include OS deployment, updating, and securing, documentation of setups and procedures, installation and troubleshooting of computer, audio, and video equipment, research on new possibilities, and management of some office computers. Training of student workers is a possibility. An eye for improvement of equipment, setups, and user experience is highly valued.

Job Family

Information Technology

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$55,000 – 65,000 per year; DOE

Essential Duties

• Deploy reliable, quick, and responsive configurations of macOS and Windows and related applications on Intel and Apple silicon CPUs, with a focus on end-user experience.
• Install, configure, secure, maintain, troubleshoot, and identify appropriate corrective measures for hardware (IT, audio, and video), software, and operating systems
• Receive, respond to, and monitor status of requests for technical assistance from within LSS.
• Help train and develop student workers to provide support to faculty and students within LSS.
• Create and update documentation for systems and processes.
• Research and provide recommendations for computers and other technology
• Ensure compliance with ASU policies on software and hardware
• Provide professional and positive customer service
• Communicate effectively verbally and in writing
• Pick up and carry equipment weighing up to 50 pounds
• Perform other duties and responsibilities as assigned

Minimum Qualifications

Bachelor’s degree in Information Technology or closely related AND two (2) years providing desktop diagnostic and trouble-shooting support; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in deploying, configuringe, maintaining and troubleshooting macOS and Windows systems.
• Experience in using deployment systems and tools – (SCCM, JAMF, ASM, Active Directory, Group Policies)
• Experience in setting up and maintaining various types of communication, collaboration, and audio/video equipment – (e.g. Cynap and Solstice collaboration systems, LCD touchscreens, VR headsets and related equipment, Poly Studio USB Video Bar)
• Experience in troubleshooting and fixing hardware and network issues.
• Demonstrated knowledge of system encryption for laptops, desktops or mobile devices.
• Experience with virtualization technologies such as VMware, Parallels, and VirtualBox.
• Experience with a variety of standard computer software – (e.g Microsoft Office O365, Adobe Creative Cloud, Screencast-O-Matic)
• Project management experience (organize and schedule tasks, prioritize)
• Evidence of effective communication skills
• Experience in providing exemplary customer service support.
• Experience in coming up with effective solutions for a variety of situations
• Demonstrated knowledge with macOS and Windows scripting languages
• Helpful skills/interests:

○    Knowledge of ASU systems

○    Audio/Video – Camera and microphone setup, sound control, chroma key setup, lighting, etc.
○    AMX experience – setup, programming, user interface design

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing, and walking
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and pushing objects of varying weights up to 50 pounds

Department Statement

SILC Learning Support Services provides technology-focused support for the teaching and learning of languages, cultures, and literature within the School of International Letters and Cultures (SILC). We are committed to exploring, developing, communicating, and documenting pedagogically appropriate uses of technology and media in instruction and research. Our goal is to enable SILC faculty and students to effectively use a range of technological tools and best practices to develop linguistic and cultural competencies and an understanding of the societies represented in the SILC curricula. 

The School of International Letters and Cultures is home to five different fields of language and cultural studies. We strive to create an inclusive environment focused on exploring new cultures while creating a community and adventure. We offer a study abroad program, one of the longest-standing programs at ASU. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.