Team Assistant

Working at the World Bank Group provides a unique opportunity to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

The World Bank Group serves 30 client countries in the Latin America and the Caribbean Region (LCR). Clients range from large rapidly growing sophisticated middle-income clients to IDA countries to small Caribbean states to one fragile state. Despite immense resources, deep inequalities persist in most LCR countries, with nearly a quarter of the Region’s people living in poverty. The Bank’s strategy in LCR is focused on five pillars: (a) stimulating growth and improving competitiveness; (b) reducing poverty and inequality; (c) making governments and institutions work for people; (d) providing a platform for tackling global issues (climate change, trade, disease, migration); and (e) reducing risk, whether from extreme weather events, climate change, crime and violence, or other. During the ongoing COVID-19 crisis, LCR’s strategy is being adjusted to help counties respond to unprecedented health and economic crisis by saving lives; protecting poor and vulnerable people; ensuring sustainable business growth and job creation; and strengthening policies, institutions, and investments. The Bank will support countries in pursuing a green, inclusive, and resilient recovery.

The LC1 Country Management Unit (CMU) comprises Mexico, Colombia, and Venezuela. The Country Director is based in a decentralized office in Mexico City, which is supported by an Operations Manager and an office in Bogota, Colombia, headed by a Country Manager. The Mexico country office has about 40 staff, covering all aspects of the operational business. The CMU oversees a wide range of activities, including the Bank’s financial services and a strong program of innovative knowledge, reimbursable, and convening activities. The World Bank does not have an active engagement in Venezuela but is closely monitoring developments in the country. Extensive communication and coordination among virtual teams working in Mexico-City, Bogota and Headquarters in Washington D.C. is required.  

The LC1 CMU is looking for an experienced, high-performing, energetic Team Assistant to serve the Mexico office. S/he would work closely with other members of the World Bank’s country office team in Mexico and Colombia. The selected Team Assistant will be based in Mexico City and will report to the Operations Manager.

The World Bank Group is committed to achieving diversity in terms of race, gender, nationality, culture, and educational background. Individuals with disabilities are equally encouraged to apply. 

Role & Responsibilities:

Principal Team Assistant responsibilities:

The Team Assistant carries out the full range of team and office support work, including managing processes and monitoring schedules related to their team’s/unit’s products and tasks. The roles and responsibilities of the Team Assistant are as follows:

Administrative support:

• Work productively and effectively, often from his/her own initiative, providing support to the Operations Manager and a Practice Group, led by a PL,Support the team by organizing meetings, assisting with operational monitoring, drafting, and reviewing administrative documents and addressing administrative requests by clients,Draft routine correspondence, project-related documents, and proofread materials,Maintain the unit’s filing system up to date (electronic documents) and retrieve data from various sources when needed and maintain project and other files up to date in the official repository of the World Bank, SharePoint etc., Prepare folders of documents to be signed, ensure timely clearance, and perform proper distribution, maintaining distribution lists, contact lists and databases up to date,Support the hiring of consultants and provide administrative support to team members,Ensure logistical and IT arrangements (videoconference, WebEx, and audio-conference) for meetings organized by the CMU, including preparation of folders for meetings,Assist visiting missions and project teams with preparation of mission announcements, planning of local logistics, scheduling of meetings, and coordination of administrative arrangements and follow-up in line with business needs.Support high-level and regular visiting missions and make travel arrangements for local team members,Undertake ad hoc inquiries requested by the CMU, PGs and or corporate and regional offices,Provide assistance on task status and support needs, andTake on different office support functions, support office management and serve as a back-up to other staff on project and administrative tasks when needed.

Client and external stakeholder interaction: 

• Support coordination with other WBG units, clients, private sector, non-government institutions, academia, other development partners, and other stakeholdersEngage in frequent liaison with team members located in different locationsProvide logistical and planning support for various external events, such as conferences, workshops, and project-related event.

Selection Criteria:

• A Bachelor’s-level degree,
• At least two years of direct relevant quality office support experience in an international, private, or public institution,
• Strong English proficiency with both written and verbal English skills,
• Proficiency in using advanced functions of computer applications such as Microsoft Office (Outlook, Word, Excel, and PowerPoint), and dexterity in internet searches/web navigation,
• Committed, positive team player with a demonstrated ability to work seamlessly in a multi-cultural environment, able to respond to both external and internal client needs,
• A strong track-record of delivery in quality and time,
• Self-motivated, can-do attitude and willingness to seek assistance from supervisor(s)/colleagues and learn from them; and engage in continuous learning,
• Ability to adapt to changing business needs, and be organized accordingly,
• Strong results-focus and client service-orientation,
• Demonstrated interpersonal skills, initiative, resourcefulness, effective time management, organizational skills, and ability to handle confidential information, and
• Ability to produce high-quality work under pressure, with the ability to go the extra mile.

Source:  https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=26860&site=1