Team Lead (Quality Assurance and Standards)

OBJECTIVES OF THE PROGRAMME

The World Health Organization’s Academy (‘The Academy’) is a new state-of-the-art learning institution that aims to revolutionize lifelong learning for health impact and reach million learners around the world. Based in Lyon, France, the Academy Campus will offer a wide range of learning modalities (on-line, face-to-face and blended); digital, in-person learning via the hub in Lyon or through the campus network, as well as portable learning laboratories designed for contexts where participants cannot travel or access the digital learning platform. The Academy is an integral part of the WHO under the management authority of the Director-General. The overall goal of the Academy is to advance the learning and human development component of WHO’s General Programme of Work (GPW) and health sustainable development goals. More specifically the Academy will: enhance the competencies of millions of people through cutting-edge digital learning and hybrid learning, including leaders, practitioners, catalysts and lay people. The WHO Academy will deliver advanced digital and in-person learning to health policy practitioners, health workers and WHO workforce. The Academy campus will be officially launched in Autumn 2024 as a global initiative combining the latest technologies in digital and remote learning with advancements in adult learning science to offer innovative, personalized and multilingual learning that meets priority needs.

DESCRIPTION OF DUTIES

1. Provides technical leadership and managerial support within the Academy, in the area of Quality Assurance and Standards ensuring that activities in this area are carried out efficiently and effectively.
2. Manages the programme area in delivering its objectives through efficiently managing a small team of technical staff, financial resources and effective work planning to optimize the programme’s deliverables in line with the mandate of the Organization.
3. Leads and conducts research on best practices in implementing programmes and activities and dissemination of information for capacity building in the respective area of work.
4. Manages the monitoring and evaluation and reporting of the subject area of work of key performance indicators and reporting requirements and mechanisms to optimize performance of Programme deliverables.
5. Represents the programme area of work at various meetings to advocate for quality assurance and standards.
6. Leads the design, the development and the implementation of the WHO Academy quality assurance framework tools and processes.
7. Leads the quality assurance of all WHO Academy learning programmes and training activities.
8. Oversees the quality assurance framework to be used by implementing partners including the assessment and micro-credentialling system.
9. Oversees the work of the Academy’s quality committee and its secretariat.
10. Oversees the collaboration and alignment with the WHO quality and norms and standard division.
11. Performs all other related duties as assigned.

REQUIRED QUALIFICATIONS

Education

Essential: An advanced level university degree in education, public health, social sciences or related field relevant to the position.
Desirable: A PhD in one of the above-mentioned fields.

Experience

Essential:

• A minimum of 10 years of professional experience in managing/guiding the development and monitoring and evaluation of impactful norms and standards products.
• Experience in content design, production, management, and/or communication.
• Experience in developing guides and processes to ensure use/adaptation of technical content in high and lower resourced environments.
• Proven experience devising and implementing process improvement, key performance indicators (KPI), or related monitoring and evaluation approaches for norms and standards products (N&SPs).
• Demonstrated experience managing human and financial resources.
• Demonstrated experience at the international level.

Desirable: At least 5 years of working experience in the UN or International Organization context.

Skills

• Concrete skills in the planning and implementation of a public health or disease control programmes.
• Strong skills in the area of developing and establishing polices and strategies.
• Ability to engage and communicate effectively and diplomatically with internal and external partners.
• Commitment to collaborate effectively with other key partners in other technical areas of work in support of their products and goals.
• Experience in developing guides and processes to ensure use/adaptation of technical content in high and lower resources environments.
• Proven experience devising and implementing process improvement, key performance indicators (KPI), or related monitoring and evaluation approaches for norms and standards products (N&SPs).
• Knowledge of WHO’s policies and programmes is an advantage.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.

Desirable:

• Expert knowledge of French.
• Intermediate knowledge of UN Languages.

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 92,731 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4358 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.
• In the event your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to [email protected].
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct.
• To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• For information on WHO’s operations please visit: http://www.who.int.
• Staff members in other duty stations are encouraged to apply.
• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service.
• Candidates appointed to a fixed-term position in the Professional category with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].
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