Team Lead, shop AT NAIT

Loading / Chargement…
Help
Dashboard
Dashboard
Dashboard





Recruiter Login

• English
  • English

We are sorry this posting does not have information in your chosen language


Team Lead, shop AT NAIT

Job ID
#1922
Apply Now
Share this job on:

Job Information

Positions Available

1

Closing Date

29 Feb 2024

Type

Temporary Part-Time

Location

Edmonton AB

Remote Option

None

Department

shop AT NAIT

School

Retail & Ancillary Services

Campus

Main Campus

Summary

Detailed Job Description

In order to ensure your application is received by
NAIT for thorough review and consideration, please apply directly through our
Careers site at  www.nait.ca/careers

 

NOTE: This is a temporary position ending
on or before June, 2025 with the possibility of extension.

NOTE: This
schedule may include Tuesday evenings
and Saturdays (evening and weekend days may change).

 

The
part time Customer Experience Team Lead is a key leader for the shop AT NAIT
customer experience team. This position provides daily direction to the work performed by reporting team members and plays a pivotal role in their coaching, training, and success. The Team Lead also
addresses questions and concerns while actively engaging with and supporting the store’s overall customer
environment. They also provide oversight for the activity and organization of the stock area in our fast-paced retail
environment. The position is expected to work on a shift basis to support business needs, including evenings and
weekends, and is expected to represent NAIT in a positive, professional manner towards reaching strategic
institutional goals. If you have a passion for leadership, are motivated to
offer exemplary service, love
interacting with people, value teamwork, and appreciate a job well done, then
we welcome your application!

 

Key
Responsibilities:

• Serve as a role model
  while providing daily direction to team members (front and back of house) regarding
  tasks needing to be completed, ensuring
  work is finished in a timely, accurate manner, with a positive
  attitude
• Be a Leader in loss prevention while training, inspiring
  and coaching team members
• Lead the customer experience team in assisting our customers with resolving digital
  integration issues
• Be flexible to pivot and anticipate business
  needs while augmenting our service model as required
  based on operational
  needs
• Provide feedback
  to supervisors regarding successful and concerning staff performance
• Support staff scheduling and the monitoring of labor costs
• Perform functions that support the customer experience, including actively engage
  customers, process sales,
  resolve customer concerns, exhibit a strong product knowledge, uphold a
  welcoming store environment, support inventory
  management, and maintain
  excellent knowledge of the NAIT community
  and its resources
• Oversee inventory management to ensure proper stock rotation and reduce redundancies
• Provide
  direction and support for the warehouse team with daily/weekly workload
• Actively promote
  non-academic product lines,
  including apparel and giftware
• Oversee and complete administrative duties,
  including processing packing slips, maintaining inventory records,
  addressing discrepancies, and ensuring accuracy
  of invoices to purchase orders,
  meeting audit standards is key
• Support our processes for receiving, counting, and merchandising product

 

Skills
& Abilities:

• Strong communication, teamwork,
  conflict resolution, and interpersonal skills are needed to
  support a large team and a high
  level of customer interactions
• Ability to travel timely and reliably to NAIT’s
  satellite campuses, as required (drivers license an asset)
• A strong working knowledge of the Microsoft
  Office Suite and previous experience
  with a Retail Inventory Management System
• Ability to lift boxes of product
  up to 50 lbs., plus stand/walk for a majority
  of each shift

 

Qualifications:

• Completion of grade 12 or equivalent combination of education
  & experience
• Related post-secondary education
  preferred: Customer service-related training
  courses and / or supervisory  training courses
• Experience in retail or customer service environment including supervisory experience
• 2+ years of
  experience working in a leadership capacity in a customer-focused field is an asset
• 3 – 5 years of
  experience working in a retail environment, both stockroom and front of house preferred
• Proficiency
  of standard computer
  programs, including Microsoft Office, and ability
  to operate and troubleshoot POS systems
  is preferred

 

Remuneration: $33,189.10
– $41,282.59 (based on a 29 per hour work week), plus a comprehensive benefits
package. (Classification – Customer Service Rep II).

This
position is covered by the Alberta Union of Provincial Employees (AUPE)
Collective Agreement.                 

Please submit a resume and cover letter
to be considered for this opportunity.

 

About
NAIT

At
NAIT, people matter.

We’re
proud to have been named one of Alberta’s Top Employers  for 12
consecutive years. Developing an engaging, supportive, and rewarding work
culture is something we take seriously. We know that people are our biggest
asset – they are what makes NAIT a great place to work.   

At
NAIT, you are part of a community that makes a difference in the lives of
students, staff and industry clients and partners. The NAIT culture reflects
our shared values of respect, collaboration, celebration, creativity, and
accountability. We are committed to equity, diversity and inclusion  and are a
proud partner of the Canadian Centre for Diversity and Inclusion  and Pride at
Work Canada.  NAIT is committed to
advancing equity and cultivating inclusion throughout the hiring process. We
especially encourage applications from Aboriginal and Indigenous people, Black
and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people,
immigrants, and people with disabilities.

 

What
we offer

We’ve
created a benefits package that focuses on health and wellness, professional
and personal growth, recognition, and work-life balance.

Employees
also have access to excellent vacation time, paid time off between Christmas
and New Year’s, a strong recognition program, learning opportunities, 2 annual
all-staff professional development days and so much more. 

 

Health
and safety

You can find
the latest information on NAIT’s response to COVID-19 at nait.ca/covid19.

 

Additional
requirements

Applicants
with education credentials earned outside of Canada who have not had them
previously assessed should have their credentials evaluated by World Education Services
or the International Qualifications Assessment
Service  (IQAS)

www.alberta.ca/iqas-contact.aspx.

 

Accommodations

NAIT
is an inclusive employer and strives to hire a diverse workforce. If you are
contacted by us regarding a job opportunity, please don’t hesitate to contact
us if you require any accommodation during the selection process. Please
contact us via email at [email protected].

 

We
thank you for your application, however, only those selected for an interview
will be contacted.

About Us

Job Posting Attachments
Apply Now

Sorry, but the page you are looking for cannot be found, or maybe it was moved.

Application Method

Please send applications to the following email address:

Application Method

This job opportunity requires application at an external source. Please click here