Team Leader – Client Engagement

About the Asylum Seeker Resource Centre

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being.

We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

Our Values

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.

Our organisational values are:

• Welcoming
• Authentic
• Courageous
• Collaborative

About The Role

The Team Leader – Client Engagement plays a pivotal role in coordinating and supervising the Client Engagement Team, which includes the Welcome, Access, and Intake Teams, as well as the Access and Intervention Worker.

This position focuses on ensuring a rapid, high-quality, and impactful client experience and service delivery embedded in trauma-informed practice. You will work closely with the Team Leader – Social Service to develop and maintain a ‘one team’ culture.

This is an ongoing Part-Time 0.9 FTE position.

About You

The successful candidate will be a highly motivated, passionate and adaptable leader within the social worker space. In addition to your extensive social work experience and demonstrated skills in people management and program leadership, you will possess the following skills and attributes:

• Qualifications in Social Work, Humanitarian Services, or a related discipline.
• Experience as a social worker, case worker, or in a related discipline.
• Adaptive and excellent complex interpersonal capabilities with the ability to influence others.
• Problem-solving, multitasking, and decision-making abilities in a fast-moving environment.
• Experience with trauma-informed practice, human rights-based approach, and strengths-based practice.
• Experience in psychosocial assessment, crisis response, and service coordination for people seeking asylum, refugees, or clients with complex needs.
• Excellent organisational skills and adaptability in a continually changing environment.
• Experience with Quality Standards and external frameworks, including Child Safety, MARAM, and Human Rights-Based Approach.
• High-level skills and understanding of working with culturally diverse populations and commitment to culturally inclusive practice.
• Understanding the impacts of trauma, homelessness, mental health, child protection, and family violence.

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous.

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• Flexible Working Arrangements, including the ability to work remotely
• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions including:
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Position Description:

Please find the Position Description attached below to address the Selection Criteria.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

Please click Apply Now to submit your application.

All offers of employment are subject to a satisfactory Criminal History Check, and provision of a valid Working with Children Check prior to commencement.