Team Leader Future Stream

Job Description

• Exciting Opportunity within our Advisory & HQ Team
• Continuing Full-Time Role
• Located at our Whitten Oval Campus

About Us:

At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly .  One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

About the Role:

This is an exciting opportunity for a dynamic and passionate Contact Centre Team Leader to become a valuable member of our contact centre team. Reporting to the Contact Centre Manager and  responsible for providing exceptional leadership and effective supervision to a team of contact centre agents, your primary focus will be ensuring the delivery of prompt, efficient, and excellent service that exceeds student expectations.

This is a continuing full-time position (36.75 hours per week) at the HEP Level 7 classification and the salary range is $90,891 – $98,385 per annum, plus 17% employer superannuation contribution. The successful candidate will be required to work full-time on-site.

An example of your responsibilities or duties you may perform will include:

• Overseeing day-to-day operations of the call centre, providing high quality and timely consultancy and advisory services to specifically address inquiries from individuals considering VU for their education.
• Leading and managing a team of Contact Centre Agents to ensure the delivery of exceptional customer service to current students, providing guidance, coaching, and support to team members, fostering a positive and efficient working environment.
• Contributing to the recruitment and onboarding of new team members focused on engaging with current students

What We Offer:

For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff  

How to Apply:

To view a copy of the position description, please click here . To apply for the role, please click on the Apply Now button.

You must submit your application as a single document comprising your cover letter, CV and your responses to the selection criteria listed in the position description. 

Application Closing Date: Thursday 15 February 2024 at 11.59pm

Who Do You Contact?

For further information relating to the position, please contact Tessa Benson, Director Advisory & HQ by email at [email protected]

The University is also seeking to fill other roles within its Service Centres and Advisory Team. Please click on this link Careers at VU  to view these roles, to access a copy of their position descriptions and to submit your application.

Our Commitment to Protecting Country: 

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. 

Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.

About Us
Victoria University (VU) is the  University of the West .
For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne’s west and beyond.
We are one of Australia’s few dual-sector universities, with currently over 40,000 enrolled vocational and higher education students studying across our campuses.
Our moral purpose is to provide vocational and higher education that transforms the lives of students and the communities we serve. Our values are a living set of actions that underpin our moral purpose.
The VU Values are that we are always:
• welcoming
• ethical
• shaping the future 
• together.
This is the VU Way. We are always WEST.
At VU we believe diversity is a strength – the more diverse perspectives, identities, cultural backgrounds, ages and experience of our students and staff, the better our working environment, research and educational experience of our students.
With a culturally diverse population of students and staff from a wide range of backgrounds, we strive to foster a welcoming and inclusive environment where all students and staff are respected, valued and enabled to thrive.