Team Leader – P&C Operations

BENEFITS

• $105k-$110k base plus Super plus salary packaging of up to $18,500 (details via AccessPay)
• A chance to be a part of dynamic P&C function and contribute to key HR projects
• Leave loading of 17.5%
• Flexible working arrangements including a hybrid work schedule

THE ROLE

Reporting to the Manager, HR Operations, the Team Leader – P&C Operations leads and delivers quality and timely end to end HR administrative support to managers and employees. The role ensures the HR Service Desk team maintains a high level of internal customer and candidate experience, streamlines internal operations and foster ongoing system improvements. 

• Develop, lead and coach the HR Service Desk team to provide exceptional customer service through the effective management of HR queries
• Create, maintain and continuously improve HR Service Desk operational standards, procedures, processes, and guidelines as required
• In depth knowledge and hands on experience of HRIS and query management systems

ABOUT THE BROTHERHOOD OF ST LAURENCE

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society – a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities. 

WHAT WE ARE LOOKING FOR

Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.

To be successful in this role, you will have outstanding stakeholder management skills to support and coach managers with advice and recommendations on all HR processes.

We’re looking for someone who has the following key skills and experiences:

• At least 3 years’ experience in leading an HR operations or Shared Services team in a result driven, fast paced environment
• Continuous improvement mindset with a demonstrated ability to identify and resolve problems and make appropriate recommendations
• Experience in delivering HR projects
• Well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines
• Outstanding communication skills – both written and verbal
• Understanding of and empathy with the values and ideals of BSL

CULTURE

BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.

APPLY NOW

If you have any questions about the role or would like clarification, please contact our HR team at [email protected] for a confidential discussion, using the subject line: Team Leader – P&C Operations enquiry via EthicalJobs.

To view the Position Description to address the Key Selection Criteria, please click here

The Brotherhood of St Laurence adheres to Government vaccination mandates.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.