JOB DESCRIPTION

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Team Manager (Chester)

Location: Tower House, Chester
Working Hours: 37
Contract Type: Permanent
Salary: £31,030 – £41,980

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

As Team Manager, you will lead the day-to-day running of Tower House in Chester, a 24-hour supported housing service dedicated to supporting individuals with mental health needs. You will play a key role in ensuring our recovery-focused service is delivered to the highest standard, overseeing staff, maintaining service delivery quality, and ensuring positive outcomes for the people we support. This is a varied, hands-on leadership role that combines team development, operational management and direct involvement in service improvement.

What You’ll Do

• Managing daily operations to ensure high-quality support for residents
• Leading, supervising and developing frontline staff
• Coordinating service contracts and ensuring compliance standards
• Organising building maintenance and health & safety requirements
• Delivering inductions, managing performance, and supporting staff wellbeing
• Conducting investigations and producing reports where required
• Supporting business development and continuous service improvement
• Participating in on-call rota arrangements

To Succeed in This Role, You’ll Need:

• Strong background supporting individuals with complex mental health needs
• Proven caseload management and team-leadership experience
• Inclusive, supportive management style with strong communication skills
• Excellent organisational skills with the ability to prioritise effectively
• Flexible approach to work and ability to respond to service demands
• Experience in investigations, report-writing or budget management is desirable, but not essential as full training and induction provided

Please note: There will be an expectation to work nights and weekends when required, in line with service needs.

A driving licence is not essential, however you must be able to travel and access remote locations when required.

For full person specifications and job details, please visit this link.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.