Tech Support Analyst Associate

99108BR

Campus: Downtown Phoenix

Tech Support Analyst Assoc

Job Description

Provides operational support for experiential learning in the Grace Center programs. Responsible for preparing, transitioning, problem-solving, and maintaining healthcare simulation environments to include but not limited to manikins, clinical supplies, computers, and related materials, as well as the documentation involved. Works effectively
with the students, faculty, Edson Information Technology team, other college and university representatives, and vendor representatives.

Job Family

Information Technology

Department Name

Edson Grace Center

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$21.00 – $26.44 per hour; DOE

Close Date

23-February-2024

Essential Duties

• Works a flexible schedule to potentially include nights, weekends, early mornings, and evenings.
• Works at any Edson College location.
• Provides physical set up and take down of a variety of healthcare simulation manikins and clinical lab environments with extreme attention to detail as assigned.
• Restocks supplies, as needed in the various simulation/lab suites at any Edson College location.
• Assists with tours of the laboratory and simulation spaces for a variety of groups and organizations.
• Supports staff and faculty during the planning and running of simulation events preparing applications, props placement, and moulage setup to create a realistic healthcare setting.
• May participate in the running of simulation events as a facilitator as directed.
• Maintains (AV) media, computers, simulators, task trainers, and other necessary technologies utilized by the department.
• Maintains records of supplies, and departmental equipment inventory as well as the maintenance of the assets of the department.
• Utilizes departmental-specific software, databases, and websites as directed.
• Assists with program software to model simulators’ physiological responses to instructor specifications.
• In consultation with the department management, develops scheduling plans for repair and maintenance that accommodates the changing needs of the department.

Minimum Qualifications

Associates degree in technology or related field AND one year experience providing information technology services; OR, three years’ experience providing information technology services; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.  Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Desired Qualifications

• Evidence of an Associate or Bachelor’s degree in healthcare technology or education.
• Experience in healthcare simulation.
• Experience in using effective interpersonal, organizational, planning, team-building, and problem-solving skills.
• Evidence of effective verbal and written communication.
• Experience working in a team environment.
• Experience in work that requires attention to detail.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.

Department Statement

Edson College of Nursing and Health Innovation at Arizona State University is an inclusive world-class enterprise of discovery that prepares innovative, evidence-based healthcare providers, educators, leaders and researchers to optimize health in a culturally diverse global community.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.