Oracle
Job title:
Technical Account Representative (TAM) – CX Marketing
Company
Oracle
Job description
Job Description:
Preferred background and experiences:
- 5+ years experience supporting marketing automation products and/or providing technical advisory/account management services
- Minimum 1 year of Eloqua or Responsys experience preferred or comparable Marketing Automation software – Marketo, HubSpot
- Experience with cloud-based/SaaS solution offerings – preferably in the area of marketing automation
- Demonstrated experience working with the executive level in client environments
- Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, and marketing experts
- Working knowledge of the following business areas:
- Marketing Automation
- Service Cloud/Social Networks
- Call Center/Customer Service
- Business Analytics
- Sales Force Automation
- Strong Analytical capabilities
- Ability to lead cross functional business and technical teams to provide timely issue resolution
- Ability to create and sell business cases to internal and client audiences
- Excellent organization, project management, time management, and communication skills
- Willingness to ‘roll up one’s sleeves’ and assist wherever needed
- Team player who will work within the company to continue improving the way Oracle serves its clients
- Ability to travel up to 10% of the time
- Bachelors degree or equivalent experience in computer science, business, or related field (Masters preferred)
Responsibilities:
Develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the contracted engagement. Work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools. Identify and submit delivery leads for new opportunities. Job duties are varied and complex utilizing independent judgment. May have project lead role.
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
Expected salary
Location
United Kingdom
Job date
Thu, 29 Feb 2024 01:04:33 GMT
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