Technical Administrator – Producers

About our Organisation

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of
human health, the environment and animal welfare. That’s because we cannot tackle these issues
in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we
support and grow the organic market, and we protect forests. We couldn’t do any of this without
our supporters, partners, donors and dedicated staff. We make a difference in the world
where it’s needed the most.

Soil Association Certification offers a huge range of organic and sustainable certification
schemes across food, farming, catering, health and beauty, textiles and forestry which are
recognised and trusted by consumers and businesses around the world. We’re the UK’s leading
organic certifier – you’ll find our symbol on over 70% of organic products.

About the Opportunity

We are seeking a highly motivated individual to join the Producer Certification Team. This role
will see you working with our Certification Officers, our licensees in the farming and growing
sector and the Soil Association Exchange team. You will be handling administrative aspects of
the organic certification process to support the team and our portfolio of farming businesses –
this role covers a wide range of responsibilities from managing the team tasks portal and
answering incoming calls to undertaking the first review of licensee submissions and accurately
inputting data into our system, plus everything in between.

You will also work alongside the Soil Association Exchange Certification Manager to ensure the
smooth delivery of sampling visits. This varied role will involve regular communication with
on-farm technicians; allocating visits, validating their work, ordering and posting new kit,
tracking costs and supporting with any other ad-hoc tasks as they arise.

About You

To be successful in this role you will be A Level educated, or equivalent, and ideally have
some experience of farming or growing, Quality Assurance and/or certification processes. You
will have substantial administration experience, be highly organised and have a keen eye for
detail. We are looking for you to demonstrate an ability to manage your own workload and to
show excellent customer service skills on the phone and via email. Excellent computer literacy,
verbal and written communication skills are a must.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays
• Pension scheme with ethical investment options and employer contribution increasing with
  length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy,
  sustainable lifestyle and produce

Hours

37.5 hours per week

Fixed Term – 12 Months