• Contributes to (or leads, as appropriate) planning and making recommendations for communications and KM operations.
• Develops strategies/plan, training content, and tools for the design and implementation of communications and KM technical initiatives.
• Ensures technical implementation is consistent with best practices in their respective area/sector and meet funder contractual obligations, directing other professional staff members.
• Coordinates with technical and programmatic staff members to capture learning, impacts, and best practices for internal and external dissemination.
• Oversees staff and partners members’ assignments.
• Develops and maintains relationships with clients, funders, partners, peers, etc.
• Continually maintains a dialogue and technical exchange with field counterparts and technical staff members of implementing partners.

Staff Leadership and Training:

• May supervise team members, monitor performance, and lead professional development efforts.
• Develops and implements training and competency systems in technical area(s).
• Identifies strategies to address training gaps.

Project/Program Reporting:

• Reviews and contributes to technical reports.
• Prepares and delivers presentations to sponsors on progress, as directed.
• Supports the development project work plans, integrating communications and KM activities, and coordinates with sponsors and partners on activities.

Quality Assurance:

• Ensures technical deliverables and implementation are consistent with best practices in the industry and meet funder contractual obligations, directing other professional staff members.
• Proactively identifies risks or challenges to technical deliverables and creates mitigation plan.
• Reviews, analyzes, and evaluates internal and external content for dissemination and makes recommendations for enhancements.
• Ensures the quality of technical products for dissemination at all levels (project, regional, global, etc.).

Applied Knowledge & Skills:

• Comprehensive knowledge of diverse communications and KM approaches, strategies, concepts, practices, and global health platforms to disseminate and visualize learning across multiple health and other sector focal areas, including social media platforms.
• Ability to manage projects, set realistic priorities, and plan for the successful implementation of communications and KM activities collaboratively and across multiple technical areas.
• General understanding of the external environment and how it affects development organizations, including political, legal, environmental, financial, and social influences.
• Strong diagnostic, analytical and problem-solving skills.
• Ability to exchange information, present recommendations and collaborate with colleagues and peers within the organization and possibly externally.
• Ability to influence others of the benefits/importance of an idea or plan of action and to gain their support or commitment.
• Strong negotiation skills and ability to reach mutual points of agreement and benefit among peers, colleagues, partner organizations, government counterparts, and other stakeholders.
• Other languages are a valued asset.

Problem Solving & Impact:

• Is sought out to provide advice or solutions around technical area.
• Is informed about current developments around technical area.
• Works under broad direction with considerable latitude for independent action.
• Problems encountered are complex and may involve unprecedented circumstances; resolution requires investigation, analysis, and review of professional/organizational standards.

Supervision Given/Received:

• May supervise junior level staff members.
• Work is reviewed in terms of meeting the organization’s objectives and schedules.
• Accomplishes results through managers or senior members of a team.
• Manages a technical area staff and function area within the organization.
• Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility.
• Typically reports to a Director.

Education: **

• Master’s Degree or its International Equivalent in Civil Society, Journalism, Communications and Social Marketing, Economic Development, Education, Environment, Gender, Health, International Development, Human Development, or a Related Field.
• Project Management (PM) Certification preferred.

Experience: **

• Typically requires 12+ years of relevant experience in designing and evaluating applicable programs/services – may manage activities of lower-level staff, however, main function is individual contributor.
• Experience leading a multi-country communications and KM portfolio/program in developing countries, involving multiple stakeholders.
• Demonstrated knowledge of diverse communications and KM approaches, strategies, concepts, practices, and global health platforms to disseminate and visualize learning.
• Demonstrated experience leveraging and using social media platforms and tracking impact.
• Relevant publications, presentations, reports, and KM products.
• Demonstrated track record of achieving results in a development context and working in teams and fostering partnership.
• Prior work experience in a non-governmental organization (NGO), government agency, or private organization.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 10% – 25%

The expected US Based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

 

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

 

US Based Hiring Salary Range: $128,000 – $160,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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