Technical Liaison, Business Systems

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia’s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university’s vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

This position offers the flexibility of hybrid/remote work arrangements, providing opportunities for both in-office collaboration and remote productivity.

This position is the internal technical business specialist for the assigned Division/department. Partners with business/functional units within the University to understand the technical business needs to implement and maintain IT solutions to meet the objectives. Provides technical guidance to others within the business/functional team across the application portfolio. Leads and develops business relationships and expertise in the operations of specific business units, and serves as the liaison between the business/functional unit and IT.

KEY RESPONSIBILITIES:
1. Responsible for supporting the technical business needs and/or functional application and solutions, ensuring their quality, reliability, and stability in collaboration with University Information Technology Services (UITS)
2. Communicates and reports the data needs, partnering with other departments as needed (i.e. Institutional Research (IR))
3. Manages and maintains relationships with key departments throughout the University to identify and understand customer needs, and implement solutions that best support their objectives
4. Provides advanced business, and/or functional expertise and works closely with other technical staff, functional teams, and vendors in collaboration with UITS
5. Participates in feasibility studies, reviews vendor contracts and SLAs, and participates in development of procurement solicitations
6. Contributes to development of best practices for monitoring and in determining resource needs to ensure application is available for customers
7. Leads implementation projects for the team, providing updates on project progress, and proactively communicating issues that may impact project success
8. Maintains application functional and business documentation
9. Keeps stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives

Educational Requirements
Bachelor’s degree from an accredited institution of higher education, preferably in Computer Science, Information Technology, Data Science or related field
Required Experience
Three (3) years of related experience, preferably in a higher education setting

Preferred Educational Qualifications
Advanced degree from an accredited institution of higher education relevant to job
Preferred Experience
Experience with application(s) and/or information systems for the assigned Division/department

Additional Qualifications: (Preferred qualifications)
Experience with Watermark or similar application and faculty information systems
Experience with data visualization
Proficiency with Microsoft Excel and SQL

Use the attachment type of “additional documents” when uploading the transcript. 

ABILITIES
Able to troubleshoot issues independently to determine root cause while maintaining detailed documentation of the progress through completion
Able to master new applications, in order to fully utilize their capabilities
Able to build relationships, elicit and understand customer needs, analyze, understand, and document business processes
Able to think both tactically and strategically
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate problems and proactively develop appropriate solutions
Able to appropriately assess and communicate risks, benefits, and alternatives
Able to work well within a team environment
Able to prioritize, attention to details, time management, and organizational skills
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Extensive knowledge and experience supporting cloud based and on-premises applications and solutions
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 202, [email protected].

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf