Technical Officer, Communications & Knowledge Management

The RRF special program comprises two funds – Revolving Fund for Access to Vaccines (RF) and Strategic Fund for Public Health Supplies (SF). The special program is commissioned to facilitate cross-functional integration, collaboration and optimization of processes and value[1]added services between the SF and RF to address new and evolving strategic and technical needs of Member States for vaccines and strategic public health supplies. The RF is a technical cooperation mechanism that ensures equitable access to safe, effective and affordable vaccines through the pooling of vaccine demand from Member States. The SF is a technical cooperation mechanism to improve access to quality-assured, safe, effective and affordable essential medicines and strategic public health supplies. The RF and SF provide technical cooperation to Member States throughout the supply chain and are central components of PAHO’s strategy to move towards Universal Health

DESCRIPTION OF DUTIES

Under the general supervision of the Executive Manager, Special Program on Regional Revolving Funds (RRF) and the direct supervision of the Program Management Specialist, Special Program, RRF, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

• Provide technical support for the development, implementation and maintenance of the RFF identity and communications strategy; provide support for communications activities related to the RRF program of work and Plan of Action, working in close coordination with the Communications Department (CMU); collaborate and coordinate communication initiatives with internal entities and external partners; define and develop information sharing strategies and activities for the RF, in collaboration with the Chief and technical staff;
• Collaborate and coordinate with other departments that support the work of the RRF, for the development of communication products that most effectively convey the desired information and messages to target audiences;
• Provide support to RFF’s technical team, identifying synergies between both Funds, developing aligned strategies to manage messaging to corresponding audiences: partners, donors, national health authorities of Member States and relevant PAHO Advisors;
• Supervise, guide and assist communications Regional Technical Focal Points, Country Communication Focal Points and other stakeholders/audiences in Country Offices to transmit messaging of the RRF in an effective and timely manner;
• Prepare periodic monitoring reports of press coverage to detect opportunities and implement risk mitigation;
• Serve as the focal point for communications in RRF and the main point of contact with CMU, providing strategic support and input to develop the main communication products and services, organized by the following areas of work: – Internal Communications: Develop and maintain the Intranet/Website for RRF; coordinate and support content management activities, ensuring quality and integrity of information published on both sites; develop engaging content for internal audiences to engage with the RRF; – Editorial Services: provide editorial support for scientific, technical and/or promotional materials produced by RFF for specific internal/external audiences, ensuring the quality and integrity of information; – Multimedia Relations and Services: act as the contact person and work closely with the CMU Multimedia team to coordinate timely response to external media requests (interviews, press releases, etc); edit content for press releases, fact sheets, campaign materials, video scripts, etc; review these materials for content, accuracy and consistency in terminology and style; provide training to RF’s technical staff in external communication methods, including media training; support and reinforce internal and external communications actions; – Institutional Branding: coordinate and provide data regarding the production of the RFF’s information products, based on the guidelines of the PAHO Publishing Policy and the Institutional Branding principles and standards;
• Support the design and implementation of RFF’s communications plan and coordinate the publication of key information to promote the technical cooperation aspect of the Funds through the development of education and advocacy materials;
• Collaborate with technical teams in adapting content in different forms appropriate for each dissemination platform (e.g. print, media lists, web, social media) and consistent with the Organization’s brand and style;
• Develop user-friendly materials and identify special cases in need of particular tactics such as reputation crises and/or the participation of the organization in global initiatives;
• Collaborate in the development of key presentations to help maintain visual consistency and engaging messaging;
• Support preparation of meeting materials such Q&As and meeting reports;
• Disseminate communication products for targeted audiences;
• Develop key performance indicators to allow the creation of final reports and project evaluations; prepare and present periodic reports on project status;
• Design high-level appropriate materials and graphic aids to execute the communications plan or assist in identifying, procuring and coordinating subconsultants and vendors to assist when and if needed;
• Maintain effective partnerships with all project stakeholders to exchange critical and technical information and resolve program/project implementation issues to achieved planned results;
• Brief advisors and Executive manager on key communication subjects as needed, prepare talking points and other materials for high[1]level events;
• Collaborate with the RRF team to integrate communication tactics in special projects when they are deemed necessary;
• Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education:

• Essential: A bachelor’s degree in journalism, information sciences, media studies, communications or in any of the areas related to the functions of the position, from a recognized university.
• Desirable: A master’s degree in a health-related area, communications, marketing or business administration.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.  PAHO, only considers official degrees obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).

Experience:

• Essential: Five years of combined national and international professional experience working in the area of communications, marketing, business, advertising.
• Desirable: Experience working in/with large multi-disciplinary teams.

Languages:

• Essential: Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2404287