Technical officer on IT Applications

WHO PHL organization mission TBD

The WHO Regional Office for the Western Pacific is dedicated to improving health and well-being across its member states. It has started the implementation of a new vision 2025-2029 in line with the WHO General Programme of work (GPW 14). The new vision uses weaving of a mat as a symbol to visualize collective action to improve health and well-being and save lives in the Western Pacific.

Objectives of the Programme and Immediate Strategic
The Information Technology team in the Western Pacific regional office provides information and technologies management and support services to the WHO Western Pacific region health technical and administrative teams across the region.

The UN Volunteer will act as technical officer for IT applications under the guidance and direct supervision of the Manager, Information Technology unit. The incumbent will be part of the regional IT team, and will be expected to work independently, perform assignments, and organize own work and priorities based on the type and urgency of requests, as per standard procedures. Follow best practices and sound standards for service provision and routinely ensure all systems and processes are documented.

The incumbent will perform the following functions for the regional and country offices:

1) Lead application development projects in the WHO WP region through all project lifecycle activities including requirements gathering and analysis, design, choice of technology, structure and configuration, deployment.
2) Promote high staff performance through effective agile teamwork, efficiency, innovation, and critical thinking.
3) Maintain systems development governance process to be observed for all Western Pacific developed applications. Document standards and guidelines for all regional applications through the lifecycle from user demand creation and analysis, planning, design, buy/build, to deliver and support.
4) Strengthen close business relationships with WPRO divisions and country offices to understand their requirements for applications to proactively identify new projects or changes.
5) Support the implementation of WHO global applications in WP offices acting as the focal point for key projects in the region. Collaborate with WHO project managers and users to oversee change, deployment and user adoption
management activities in the region.
6) Maintain the inventory of all applications used in the region and associated licenses continuously evaluating their usage and identifying their need for maintenance, improvement, or retirement. Ensure all regional applications have a disaster recovery plan and meet all WHO cybersecurity requirements.
7) Lead the design, development, and customization of Business Intelligence solutions and dashboards to meet regional needs.
8) Support the procurement process for new software applications and licenses, and application IT consultancy through competitive bidding. Manager relationships with vendors closely evaluating their performance to achieve maximum value for money.
9) Closely follow industry trends for opportunities to introduce new applications using the latest technologies. Develop proof of concept applications for real use case scenarios showing impact for WP users.

Results/expected outputs:

As an active member of the WHO WPRO IT team, the technical officer applications will provide efficient, timely, responsive, client-oriented, and high-quality IT applications development and support to WHO in the accomplishment of their functions.