Technical Onboarding Specialist

Job title:

Technical Onboarding Specialist

Company

Aiven

Job description

Technical Onboarding SpecialistWe’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, Aiven for PostgreSQL®, Aiven for Clickhouse®, and Aiven for OpenSearch®. to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud. Right now, we’re looking for a Technical Onboarding Specialist to join our team who shares our passion for forward-thinking and innovative approaches.Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data source data platform for everyone – which, let’s face it, is an ambitious target. But thanks to our dedicated sales, pre-sales, and post-sales teams we are growing fast. Right now, we are looking for a Technical Onboarding Specialist.Who we areSo, how do we become the trusted open source data platform for everyone? By listening closely to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That’s why our customers are at the front and center of all we do. And in the spirit of sideways thinking, we’re by their side as well. Actively helping them solve their challenges. Collaborating. Sharing. And innovating. In other words, it really isn’t just about who we are. It’s about who our customers are – and where they want to be.Our valuesWe want individuals who can embody our values of ownership, courage, and openness.What does that mean in practice?We take ownership of the problems we solve. What we do is about improving life for our customers, enabling them to meet their goals. So we own our decisions and mistakes. Sometimes that takes courage. But we don’t falter – we take on challenges with confidence. And right at our heart is openness. We’re always open to new ideas – from wherever and whoever they come.The Role:As a Technical Onboarding Specialist at Aiven, you will be the primary point of contact for new customers during their technical onboarding journey. You will be responsible for developing and executing onboarding processes that enable customers to quickly and effectively integrate Aiven’s services into their infrastructure. You will combine your technical expertise with excellent communication skills to guide customers towards success.What You’ll Do:Onboarding Process Development:

• Design and implement standardized onboarding processes and materials (documentation, tutorials, etc.) for different customer segments and use cases.
• Continuously evaluate and improve onboarding workflows to optimize efficiency and customer satisfaction.
• Develop and maintain internal knowledge bases and resources related to customer onboarding.

Technical Onboarding Execution:

• Guide new customers through the technical onboarding process, providing personalized support and addressing their specific needs.
• Conduct technical workshops and training sessions to educate customers on Aiven’s products and services.
• Assist customers with the configuration and integration of Aiven services into their existing infrastructure.
• Troubleshoot technical issues and escalate complex problems to internal engineering teams as needed.

• Collaboration:

• Work closely with Sales, Support, and Engineering teams to ensure a seamless customer experience.
• Gather feedback from customers and internal stakeholders to identify areas for improvement in the onboarding process.
• Tooling and Automation:

• Explore and implement tools and automation to streamline the onboarding process and improve efficiency.
• Contribute to the development of internal tools and scripts to automate common onboarding tasks.

What We’re Looking For:

• Technical Expertise: Solid understanding of cloud technologies, data infrastructure (databases, messaging systems, etc.), and API integrations. Familiarity with open source technologies is a plus.
• Process-Oriented: Strong ability to design, implement, and optimize processes, with a focus on efficiency and scalability.
• Communication and Presentation: Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Customer Focus: A passion for helping customers succeed and a commitment to providing a positive onboarding experience.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues.
• Experience: 2+ years of experience in a technical onboarding, customer support, or solutions engineering role.

Bonus Points:

• Experience with Aiven’s products and services
• Familiarity with customer success best practices
• Experience with onboarding automation tools
• Scripting or programming skills (e.g., Python, Bash)

Our OfferIf you ask us what’s the best thing about working for Aiven, many will probably say it’s the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scale-up where you can truly make an impact and have fun while at it.We invest in you

• Participate in Aiven’s equity plan.
• With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy.
• Get the equipment you need to set yourself up for success.
• Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more).
• Get holistic wellbeing support through our global Employee Assistance Program.

Make a difference at Aiven

• Contribute to open source projects that you find meaningful outside of work – and get paid for it! Our

program recognizes extra work to the open source ecosystem for developers and non-developers alike. * Use up to 5 days per year to volunteer for a good cause of your choice.

• Join one of our team member resource groups – empower yourself and others in missions that resonate with you.

Amazing! What’s next?If you think Aiven is the place for you, send us your CV and we’ll get in touch.How to Recognise and Avoid Employment ScamsThere has been a rise in fake job postings used by scammers to get personal information. Please familiarise yourself with the red flags of a potential scam.Here at Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted over video call or in person, our interviews will never occur over text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.Equal OpportunitiesAiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

Expected salary

Location

London

Job date

Thu, 14 Nov 2024 04:19:13 GMT

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