Abbott
Job title:
Technical Service Specialist
Company
Abbott
Job description
JOB DESCRIPTION:Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional’s and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.Abbott Diagnostics is a leader in in vitro diagnostics, we offer a broad range of innovative ways for hospitals, labs, blood banks and clinics to diagnose and monitor health conditions with greater accuracy, speed, convenience and cost-efficiency. The result is smarter decisions for physicians and better health outcomes for patients.The Diagnostics team is recruiting for a Technical Service Specialist to be remote based in Aberdeen or surrounding areas.Primary objective of the positionThe Technical Service Specialist is responsible for providing level one and two support to our customer base – handling installations and de-installations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.Major accountabilitiesProvide first line and second line service to Abbott Ambassadors (service interventions requiring less than 4 hours labour time)Provide level two service (complex service interventions requiring more than 4 hours of labour)Schedule and perform planned maintenance (PM) activitiesPerform new customers and laboratory site inspections for new contract / tender preparations and design for new installationsConduct / assist with installation of instruments, AbbottLink, and automation and de-installationsPerform IQOQ (Installation Qualification Operation Qualification) procedures during and after installationAssist with customer business reviewsSchedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labour timeDeliver basic customer operator introductory trainings post install or post hardware or software upgradePerform basic technical coaching and training to other Technical Service SpecialistsSuccess in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.Educational backgroundBachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.Requirements / Work experienceProven track record in a similar engineering positionSuccessful engagement with customersExcellent experience and process skills of service deliveryExcellent communication skillsAbility to identify and drive resolution of issuesCoaching and training skillsAs you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Support ServicesDIVISION: CRLB Core LabLOCATION: United Kingdom : RemoteADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 75 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Expected salary
Location
Aberdeen
Job date
Sat, 21 Dec 2024 00:09:51 GMT
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