Technical Solutions Support Engineer

About Us

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

We are looking for a Technical Solutions Support Engineer with experience of Microsoft 365 technologies to join our GIS team. Reporting to the Technical Solutions Lead Engineer, you will be a motivated technology professional with a strong passion for Microsoft 365.

This is an exciting time to join the team, as we are rapidly expanding our use of Microsoft 365 to support critical areas of MSI and help our teams to deliver our mission. Working as part of our Technical Solutions team, you will provide day-to-day specialist Microsoft 365 (and supporting products) support to the MSI business globally.

You will be supporting all elements of the core MSI deployment of Office 365 comprising SharePoint, Exchange, OneDrive and Teams. You will be trained in order to support other Microsoft 365 technologies including Entra ID, Intune device management and application control, which are currently being introduced in MSI. You will be supporting all business units with Microsoft 365 queries and day-to-day support. You must be a team player with a positive attitude and strong focus on customer service. You will have strong troubleshooting skills and a patient, calm approach to supporting customers.

Whilst we are looking for someone with the technical skills to be effective straight away, you will have a keen desire to learn and develop. You will be given the opportunity to work alongside and learn from our wonderful in-house Microsoft 365 specialists, who will help support you with more complex tasks and provide fantastic cross-training opportunities. You will be able to get hands-on with exciting project work alongside the support activities and gain new experiences, and be sponsored to undertake training courses/certifications. You will have our full backing to research and learn about new M365 products and services which can help MSI.

About You

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

Microsoft AD and Hybrid identity management and administration

• Cloud only, hybrid and un-synced objects
• Entra Connect

Microsoft Intune

• Configuration and troubleshooting
• Policing, app packaging and update rings

Microsoft Exchange Online administration

• Mail flow, rules and connectors
• External DNS management, SPF, DMARC and DKIM.

Microsoft SharePoint Online administration

• Permissions
• Workflow management via Power Automate
• Sites collections, sites and pages management
• Concepts of different SharePoint functions (lists, libraries and web parts)

To perform this role, it is essential that you have the following experience at the escalation point level:

You have a minimum of 2 years of technical experience in Microsoft 365 support and administration, including:

• Microsoft Exchange Online administration/support
• Microsoft SharePoint Online administration/support
• Microsoft Entra ID, AD connect administration/support
• Microsoft Intune administration/support
• Microsoft Windows 10/11 device management/support
• You will have experience of operating in a support role within a fast paced technical team.

You will have experience in working with both technical and business colleagues.

You have customer service experience supporting end users with technical queries and issues.

You have strong analytical and problem-solving experience

You are highly motivated, passionate about innovation and technology, and enthusiastic to work as part of a small, agile, ambitious team.

You are an open and clear communicator, with experience of working effectively with people from a variety of backgrounds and cultures.

Personal Attributes:

We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.

For this role, we’re looking for an individual who is:

• Able to empathise with and build customer relationships
• Innovative, with the ability to show initiative
• A quick learner who can pick up new skills quickly and easily
• Positive with a can-do attitude
• Dependable and can self-manage
• Able to keep calm and work effectively under pressure
• Pro-choice.

For more information about the role, please view the job description and person specification on our website.

Location: London Support Office or Bristol (hybrid working).

Full-time: 35 hours a week, Monday to Friday (UK contracted hours)

Contract type: 6-9 month fixed term contract.

Salary: £29,200 – £40,000 per annum (pro rata) for UK based candidates. Discretionary bonus + benefits.

Closing date: 9th February 2024 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.