Technical Support Assistant

Posted: 31-Oct-23

Location: Mount Laurel

Salary: Open

Categories:

Staff/Administrative

Internal Number: 4245673

Responsible for installing, modifying, and making minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

• Installs or assists service personnel in the installation/repair of hardware and peripheral components such as monitors, keyboards, printers, docking stations, etc.  
• Loads specified software packages such as operating systems and other designated applications into computer. 
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. 
• Instructs users in the use of computer equipment and software. 
• Coordinates activities with help desk, network services, or other information systems groups. 
• Provides updates, status, and completion information to manager, helpdesk ticketing system, and/or users, via voice mail, e-mail, or in-person communication. 
• Refers major hardware problems to service personnel or vendor warranty support when applicable 
• Setting up or breaking down computer systems
• Transporting equipment throughout campus using flatbed carts 
• Performs other duties as assigned. 

OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Education Required:
Associate’s Degree or equivalent training/certifications.
Experience Required:
One to two years of related experience and/or training
 
Skills/Abilities /Knowledge /Other Requirements:

• Ability to troubleshoot unique and complex technical issues relating to desktop hardware and software systems. 
• Understands the importance of adhering to Standard Operating Procedures (SOPs) and assists in maintaining the OIT department SOP documents. 
• Ability to effectively problem-solve both technical issues and user error.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Experience with PowerShell scripting language preferred 
• Must be proficient with Windows 10/11 and the Microsoft Office Suite
• Knowledge of Mac OS and administration 

PHYSICAL EFFORT 

• Must regularly lift and carry small packages of up to 10 pounds. May occasionally lift and carry boxes of supplies and/or equipment weighing up to 50 pounds and carry to other locations within the office. This position also involves moving equipment across campus on flatbed carts. 

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