Technical Support Engineer

tendersglobal.net

Job description

  • Permanent Part-time – 20 hours per week
  • $30.21 per hour
  • Brunswick East

About CERES

CERES is an environmental education centre, urban farm, and social enterprise hub spread across four locations, linked by the Merri and Darebin Creeks on Wurundjeri Country, Melbourne. Our vision is for people to fall in love with the Earth again and to that end, our work spans environmental, social, economic, spiritual, and cultural dimensions.

CERES is a social impact powerhouse, turning over $20M annually, employing 315 staff, and operating 16 distinct yet integrated social enterprises. CERES is a dynamic, innovative, and resilient organisation which has tripled in size over the past 10 years and is predominantly self-funded through trade.

ABOUT CERES IT

The IT Department at CERES supports more than 80 computers, a mixed on-premise/cloud server infrastructure, printers and VoIP phones across four sites as well as a number of websites for a wide variety of business areas involved in activities such as sales, education, events, farming and back-of-house operations.

Software mostly includes the usual office applications and email; more specialised applications are of great interest for the future. The physical network in Brunswick East is extensive and complex covering 15 buildings dotted around the 4.5-hectare park with connections comprising a mix of copper, fiber, and wireless bridges. The site also hosts four retail/hospitality enterprises with a total of ten POS stations; as these are open 7 days we provide emergency on-call support on a flexible rotating roster.

WHERE YOU COME IN

This role will support The IT Manager with the day-to-day IT tasks required to keep the organisation running smoothly such as user administration and development, maintenance, and troubleshooting of network, hardware, and software issues.

Maintenance of server and network integrity through backups and disaster recovery processes is required. Project support will also be conducted such as the clean-up of older systems and follow-up support after network changes.

YOU’LL MAKE AN IMPACT BY

  • Troubleshooting issues related to website, email, and Windows.
  • Monitoring and optimizing network traffic and operations for peak performance.
  • Maintaining security and email group membership

  • Maintenance of public websites built on WordPress

DOES THIS SOUND LIKE YOU

This role requires:

  • Excellent communication skills with an ability to translate technical language
  • Proficiency in Windows Server 2022 & 2016, including Active Directory, File Services, and Hyper-V.
  • Experience managing Microsoft Azure VMs.
  • Administration of Windows 10/11 and Apple computers and tablets.
  • Management of routers, firewalls, switches, and wireless access points (Unifi).
  • Competence in Google Workspace (G Suite) administration, including Drive, Docs, and Gmail.
  • Experience with Group Policy
  • Knowledge of cybersecurity principles and issues

Please see the full Position Description below.

SOUND INTERESTING?

We’d love to hear from you! Please click ‘Apply Now’ to submit your cover letter addressing the Person Specifications in the Position Description and Resume as one document.

At CERES we seek a workforce that is as diverse as our society – in ethnicity, gender, age, sexuality, disability, culture, and beliefs – and reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making CERES a great place to work. We actively encourage people from Aboriginal and Torres Strait Islander backgrounds, people from CALD backgrounds, LGBTIQA+ people, people with a disability, and others to apply.

CERES Child Safe standards;

  • In line with the Child Wellbeing and Safety Amendment (Child Safety Standards) Act 2015, CERES is committed to upholding the Victorian Child Safe Standards, to the best of its abilities and resources.
  • CERES Upholds itself as an organisation committed to the right to survival, protection, development, participation, and empowerment of all children and young people.
  • Is committed to the cultural safety of Aboriginal children, young people, and children and young people from culturally diverse and/or linguistically diverse (CALD) backgrounds and to providing a safe environment for children and young people with a disability

Applications for this role will take you to the employer’s site.

To help us track our recruitment effort, please indicate in your cover/motivation letter where (tendersglobal.net) you saw this job posting.

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