Technician, Telephone Network Communications

​Requisition ID: 3289 
Grade: G4 
Country: Austria 
Duty Station: Vienna 
Category: General Service/Admin. Support 
Type of Job Posting: Internal and External
Employment Type: Staff-Full-time
Appointment Type: Fixed Term – 100 series
Indicative Minimum Net Annual Salary: 48,527 EUR 
Application Deadline: 06-Jun-2024, 11:59 PM (CEST)  

Vacancy Announcement
This post is for local recruitment only.
Female candidates are encouraged to apply.

Organizational Context

The United Nations Industrial Development Organization (UNIDO) is the specialized agency of the United Nations that promotes industrial development for poverty reduction, inclusive globalization and environmental sustainability. The mission of UNIDO, as described in the Lima Declaration adopted at the fifteenth session of the UNIDO General Conference in 2013 as well as the Abu Dhabi Declaration adopted at the eighteenth session of UNIDO General Conference in 2019, is to promote and accelerate inclusive and sustainable industrial development (ISID) in Member States. The relevance of ISID as an integrated approach to all three pillars of sustainable development is recognized by the 2030 Agenda for Sustainable Development and the related Sustainable Development Goals (SDGs), which will frame United Nations and country efforts towards sustainable development. UNIDO’s mandate is fully recognized in SDG-9, which calls to “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation”. The relevance of ISID, however, applies in greater or lesser extent to all SDGs. Accordingly, the Organization’s programmatic focus is structured in four strategic priorities: Creating shared prosperity; Advancing economic competitiveness; Safeguarding the environment; and Strengthening knowledge and institutions.

Each of these programmatic fields of activity contains a number of individual programmes, which are implemented in a holistic manner to achieve effective outcomes and impacts through UNIDO’s four enabling functions: (i) technical cooperation; (ii) analytical and research functions and policy advisory services; (iii) normative functions and standards and quality-related activities; and (iv) convening and partnerships for knowledge transfer, networking and industrial cooperation. Such core functions are carried out in Divisions/Offices in its Headquarters, Regional Offices and Hubs and Country Offices.

The Directorate, headed by a Managing Director, is responsible and accountable for the management of UNIDO’s human, financial and material resources, ensuring the capacity of the Organization to fulfil its mandate. The Directorate oversees a full range of financial, human resources, learning and staff development, procurement, information technology and general services to meet the service support needs of the Organization as a whole. Additionally, the Directorate houses the Gender Equality and Empowerment of Women Unit and the Ethics and Accountability Unit as well as oversees their operations. Furthermore, the Directorate provides guidance on personnel security and safety matters and ensures the overall coordination of UNIDO’s response in this regard.

This position is located under the Facility Management Services. As part of the common services, on behalf of and financed by the VBOs, the Facility Management Services (COR/BMS) of UNIDO is responsible for ensuring the safe and reliable operation, maintenance and repair of the Vienna International Centre (VIC) buildings and associated installations according to the local building codes and standards, and according to the VIC operating license conditions. Functions: · Propose and develop policies, life cycle maintenance and improvement plans for efficient, effective and safe buildings management, administration, and operations for consideration by the Managing Director of COR, taking into account best practices and standards; promote and proactively implement these policies and standards; · Manage and administer the operation, maintenance and repair of the grounds, buildings and related installations and equipment of the VIC complex on behalf of, and in close consultation with, the VBOs under the terms of the Memorandum of Understanding on Common Services; · Provide efficient, effective and quality services to the VBOs for all facility management activities; · Manage the projects financed by the Common Fund for Major Repairs and Replacements at the VIC on behalf of the VBOs and the Government of Austria; · Take measures to meet strict requirements in respect of waste disposal, bacteriological and chemical control of the water and air in the buildings; · In close cooperation with the Learning and Development Services (COR/LED), define, plan, and implement skills related training for its personnel; · Provide the required support to the catering operations of the VIC; · Provide management responses to audit observations and ensure the timely implementation of agreed-upon recommendations; · Cooperate with relevant bodies with a view to harmonizing and exchanging information.

At the G-4 level the incumbent is expected to perform general as well as targeted processes focusing on basic service delivery and support services within the organizational environment and team. His/Her interventions result in the focused process impact.

Main Functions

Under the supervision of the First Reporting Officer, the Telecommunications IT Network Engineer applies VoIP technologies to carry out the following multi-skilled functions:

• Maintain & secure the Telecommunications Network as a fully separated network, comprising over 6,000 network ports and several firewalls, more than 200 active network devices.
• Maintain and enhance the Core/Fiber/Floor Switches configuration and deployment.
• Maintain the Telephony Network, including but not only: update Switch Firmware, implement new Software & Security Features, ensure reliability, monitor network status and perform pro-active analysis of the network health.
• Implement and keep up to date network security for all phones across the VIC.
• Monitor and configure the Telephony Active Directory (AD).
• Setup and Maintain Windows/Linux servers in connection with the network automation of the telephony network, including but not only: software updates, updates to newer Operating System Releases, keeping all software and used automation products current and may change the used software and technique if network requirements change. Setup the Firewall rules as agreed with the UNIDO Information Technology and Digitalization Services (COR/DIG).
• Implement new configuration for new network extensions, switch replacements, switch upgrades including new remote sites, connections to other organizations and properly secure them.
• Document the network configuration and automation of the telephony system environment.
• Record all relevant information related to work assigned in the Facility Management Work Order Platform.
• Carry out all duties with due consideration of applicable/prevailing security instructions, norms and environmental- and quality standards.
• Perform other duties as assigned.

Competencies

Core Values

WE LIVE AND ACT WITH INTEGRITY: work honestly, openly and impartially.

WE SHOW PROFESSIONALISM: work hard and competently in a committed and responsible manner.

WE RESPECT DIVERSITY: work together effectively, respectfully and inclusively, regardless of our differences in culture and perspective.

Key Competencies

WE FOCUS ON PEOPLE: cooperate to fully reach our potential –and this is true for our colleagues as well as our clients. Emotional intelligence and receptiveness are vital parts of our UNIDO identity.

WE FOCUS ON RESULTS AND RESPONSIBILITIES: focus on planning, organizing and managing our work effectively and efficiently. We are responsible and accountable for achieving our results and meeting our performance standards.

This accountability does not end with our colleagues and supervisors, but we also owe it to those, we serve and who have trusted us to contribute to a better, safer and healthier world.

WE COMMUNICATE AND EARN TRUST: communicate effectively with one another and build an environment of trust where we can all excel in our work.

WE THINK OUTSIDE THE BOX AND INNOVATE: To stay relevant, we continuously improve, support innovation, share our knowledge and skills, and learn from one another.

Minimum Requirements

Education

Completed higher technical institution / HTL, or equivalent, with relevant practical experience in the field of telecommunications or computer studies, information Technology (IT), engineering or another discipline relavant to network improvements.

Certification Required: Cisco Certified Network Professional (CCNP); VMware Certified Professional – Data Center Virtualization.

Additional preferred Certification: Cisco Certified Network Associate (CCNA); Cisco Certified Network Associate Security; Microsoft Certified Professional (MCP); Microsoft Certified Technology Specialist (MCTS); Linux Server Professional Certification – Level 1.

Technical and Functional Experience

Minimum six (6) years of experience of relevant work experience.

Experience with the administration of Windows Server 2016-2022, Windows 10 and 11, Ubuntu Server 18.04 LTS up to 22.10 LTS.  Experience with Datacenter Network specializing in redundancy, including technologies STP, OSPF, BGP, BFD, VXLAN, 802.1X Experience with Ansible for network device configuration automation and Ubuntu Linux Service configuration automation for BIND9, ISC DHCPD, freeradius, docker, nginx, prometheus, grafana and keycloak. Experience with the administration of Palo Alto Firewalls. Experience with the configuration of HP Aruba switches (ArubaOS and ArubaOS-CX). Experience with the administration of VMWare ESXi + VCA.

Physical Requirements

Good physical condition is required as work involves considerable physical exertion, e.g. walking long distances, standing, crouching, lifting and carrying heavy objects and working on high scaffolds and ladders or in inconvenient positions. Work has often to be carried out at irregular working hours and within short notice.

Languages

Fluency in English required.

NOTE: Eligible internal UNIDO applicants are required to have served at least one year in their current post if applying for a higher-level position. However, the seniority-in-grade requirements for applying for higher-level positions, as per paragraphs 18 and 78 of the HRMF, have been waived.

For further information on salaries, refer to the International Civil Service Commission website: https://icsc.un.org/ 

Employees of UNIDO are expected at all times to uphold the highest standards of integrity, professionalism and respect for diversity, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for jobs at UNIDO.

All applications must be submitted online through the Online Recruitment System. Correspondence will be undertaken only with candidates who are being considered at an advanced phase of the selection process. Selected candidate(s) may be required to disclose to the Director General the nature and scope of financial and other personal interests and assets in respect of themselves, their spouses and dependents, under the procedures established by the Director General.

Visit the UNIDO careers site for details on how to apply: https://careers.unido.org/ 

NOTE: The Director General retains the discretion to make an appointment to this post at a lower level.

Notice to applicants:
UNIDO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. If you have received a solicitation for the payment of a fee, please disregard it. Vacant positions within UNIDO are advertised on the official UNIDO website. Should you have any questions concerning persons or companies claiming to be recruiting on behalf of UNIDO and requesting payment of a fee, please contact: [email protected]