Technology Support Analyst

Job title:

Technology Support Analyst

Company

Invesco

Job description

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.If you’re looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!Job DescriptionWe have an outstanding benefits package which includes:Company-provided healthcareA competitive annual leave allowanceFlexible working options, including hybrid working arrangementsGenerous pension provisionsIncome protectionHealth and wellness benefitsVolunteering daysEnhanced parental leaveLife insuranceWhat we are looking for:We are looking for a personable and skilled Analyst to join our London based Infrastructure Customer Experience team. This individual will provide technology support to the business.This is a full-time role, where you will be required in your designated office a minimum of 4 days per week, with one day working outside an Invesco office.Responsibilities will include:Providing technical support to the business, alongside call management for Incidents and Tasks – including troubleshooting issues, logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate via ServiceNow.Completing software/hardware installs, upgrades, ad hoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involvedOverseeing AV operations by supporting Business Partner’s meetings and video conferences.Setting up, issuing and supporting company requisite Tech hardware covering Laptops/PCs, corporate mobile devices and associated desktop peripherals.Maintaining a knowledge base for supported apps, including installation guides and best practices, also maintain asset inventories, workplace personas, procedure databases and the Technology knowledge center up to date and currentSpecializing in one sub area driving adoption and customer experience of new and existing TechnologiesWhat you can bring:Demonstrable experience in a client facing desktop support role, preferably gained within the Financial Services sector in a fast-paced environment at a senior technical level.Experience with Microsoft Products a requirement.Experience using Office 365, Mac, Windows, LAN/WAN networking, Azure & AWS Cloud technologies, Mobility solutions and scripting/automation,Knowledge of ITIL / Agile methodologiesDisability Confident SchemeApplicants who opt in to the Disability Confident Scheme and meet the ‘minimum criteria’ for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for.Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)NoWorkplace ModelAt Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea-talentacquisition@invesco.com. Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments)We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.Our commitment to the community and environmental, social and governance investing:
We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.Recruitment Agencies:
Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.Regulatory:
This position may fall in-scope of one or multiple regimes/directives.

Expected salary

Location

London

Job date

Thu, 05 Dec 2024 01:11:00 GMT

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