Telecoms Support Officer

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Information Services
Location:  Brighton – Moulsecoomb
Salary: 
£29,605 to £32,982
per annum
Closing Date:  Sunday 11 February 2024
Reference:  IS5481-24-041

This is an opportunity to be a key part of a close-knit team responsible for the fixed line and mobile telecoms services within the University. You will be involved in the wide-ranging technical activities of the Telecoms team, supporting and delivering enterprise grade communication services.

A key aspect of this role is to manage, support and maintain our existing VoIP solution which is a critical feature in both the day-to-day operation of the University but also key to the smooth delivery of our Clearing strategy. 

You will also provide a pivotal role in supporting the current project to upgrade the existing telecoms platform into Microsoft Teams, being first point of contact for support, liaising with vendors, helping departments to switch to the new system and assisting ad-hoc core telecoms duties. 

Working closely with team members, you will liaise directly with colleagues across all departments to understand requirements and issues, providing technical advice in clear practical terms.  As part of a large organisation, you will need experience of working in a methodical, accountable way observing change control procedures and collaborating with colleagues to share information and knowledge.

This is a hands-on role that will provide you with development across a wide variety of technologies. To be effective in this role, you will need: 

• An understanding of VoIP, UC applications (MS Teams),  contact centre, PSTN, mobile and GSM technologies.  
• Practical experience of supporting and configuring VoIP telephony systems; fault-diagnosis, Moves Adds & Changes, performance monitoring 
• First class customer service to clients.

This is a full-time permanent position based on the Moulsecoomb campus and working across all university sites. The role allows for hybrid working on campus and at the employee’s home with flexibility of working hours, while occasional work outside of normal business hours is expected especially for testing Clearing systems

Further details:

The University is committed to creating and maintaining an inclusive environment for all staff regardless of age, disability, family or caring responsibilities, gender identity, marital status, pregnancy or maternity, race, religion or belief (including non-belief), sex and sexual orientation. We embrace equality and diversity in our working, learning, research and teaching environment and are committed to maintaining a supportive and inclusive community. We particularly encourage applicants from Minority Ethnic backgrounds because the University is under-represented by Minority Ethnic staff.

For the vast majority of our roles, we operate an agile working system with time split between working on campus and at the employee’s home. It is the University’s expectation that home working will take place within the UK.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the working with us section of our vacancies page.