Temporary appointment: ICT Associate (Technical), GS-6, (Post #127884), Business Innovation and Support Section, UNICEF Global Shared Services Centre, Budapest, Hungary

Temporary appointment: ICT Associate (Technical), GS-6, (Post #127884), Business Innovation and Support Section, UNICEF Global Shared Services Centre, Budapest, Hungary

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF’s Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC)  and check this YouTube.

How can you make a difference?

The ICT Associate will ensure that timely and efficient solutions are provided to queries worldwide in the field of IT Infrastructure and services (access management, Office 365, SAP etc). The candidate will manage incidents, facilitate communication between users, Subject Matter Experts (SMEs) and the IT Management for the use of the Business Innovation and Support Section (BIS).

The anticipated end date of this temporary appointment is 31 December 2024 with possibility of extension subject to availability of funds.

Key functions, accountabilities, and related tasks:

1. Access Management support

2. SAP system and GRC tool administration

3. Escalation, performance monitoring and reporting

4. Support technical management

For further information please check the detailed Job description

To qualify as an advocate for every child you will have…

• Completion of Secondary education is required, supplemented with any relevant formal education (Human Resources, Finance, ICT, Business administration, International relations, Communication)
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• A minimum of six years of practical work experience in the relevant field, requiring systematic methods of troubleshooting and problem solving is required. Completed university degree from an accredited institution will be counted towards 4 years of the minimum work experience requirements. 
• Experience in assisting users on IT/ Business products and services, use of applications is required.
• Ability to understand data and effectively use office technology systems for its input and extraction is required.
• Ability to handle work quickly and accurately under time constraints is required.
• Good knowledge of MS Office applications (Word, Excel, Power Point, MS Visio) is required. Knowledge of UNICEF’s ERP system (SAP/Vision) and Ticketing system (ServiceNow) is desirable.
• Knowledge of UN/UNICEF’S rules, regulations and procedures and work experience in a Shared Services Centre are considered as assets.
• Fluency in English (verbal and written) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish), or local language of the duty station, is considered an asset.

As an advocate for every child, you will receive

• UNICEF offers an attractive remuneration package including a tax-free annual net base salary starting HUF 587,257 per month. Please check SalCalcLocal (undp.org) for simulation.
• Holidays and leave, including 18 days of annual leaves per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support

Please visit Compensation and Benefit site on UNICEF Career page

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others

To view our competency framework, please visit here.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Requirement for internal applicants 

Internal applicants from the GSSC must have their Learning Paths completed already at the time of application otherwise they cannot be considered. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

Remarks:

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions.  Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with

UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.