Job description
- Make a difference in a NFP that supports military veterans and their families
- Full time permanent position
- Competitive remuneration on offer + super & salary packaging benefits (up to $18,000 tax-free salary component = more take home pay)
- Based in the Hawthorn office with travel across sites required
- Immediate start available!
About us
Vasey RSL Care is a not-for-profit provider of high quality home and residential aged care services, and affordable accommodation to support the ex-service community and older Australians.
To find out more about Vasey RSL Care and the important work we do, visit our website: vaseyrslcare.org.au.
About the role
The Tenancy Officer is responsible for efficient tenancy management assistance and administrative support to the Veteran Services Department. You will liaise directly with current and prospective tenants so a high level of customer service and empathy will be required.
Key responsibilities include, but not limited to:
- Provide effective customer service assisting with general enquiries and liaising with residents in relation to their property and tenancy via phone, email, in person
- Escalate matters/tasks as required to the Property Manager such as legal matters, complaints and or complex tenancy or property matters.
- In conjunction with the Property Manager effectively manage vacancies within the program and allocate new renters into vacant properties
- Manage the Ex-Service Accommodation inbox in a timely and professional manner and escalate matters to the Property Manager as required.
- Update and upload files in database with renter in-goings, vacancies, transfers, waitlists and exits.
- Prepare Statistical reports as required by the General Manager, Veteran Services.
Travel across Metropolitan Melbourne, as well as occasional travel to Victorian regional areas will be required.
About you
To be successful in this role, you will be kind, customer-service focussed and thrive in a dynamic environment.
You will also have:
- Demonstrated experience in residential real estate property management.
- Demonstrated ability to carry out duties with a customer service orientation.
- Experience in maintenance software systems
- Demonstrated numeracy skills.
- Work co-operatively as part of a team and independently as required within the scope of this role.
- Effectively manage time, organise workload and manage competing demands when necessary
- Strong computer literacy with emphasis on data management, Microsoft Office and internet
- Current Victorian Driver’s Licence
- Willingness to undergo a National police check and provide proof of rights to work in Australia
We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.
Vasey RSL Care is a partner in the Veteran and Defence Partner Employment program and encourages veterans and defence partners to apply.
How to Apply
For a confidential chat, please contact Amanda Smith, Property Manager on m: 0418 558 236.
This position is available for an immediate start so please click on the link below and apply now!
Benefits for you
- Be part of a culture that is welcoming, engaging and supportive
- Generous and industry competitive salary and conditions of employment
- Flexible work hours for work-life balance
- Industry-leading training and education to help you upskill
- Access to our Wellbeing Program
- Formal employee Reward and Recognition program
- Employee Referral Program incentives
If you believe in making a difference, we would love to hear from you, please click the Apply Now link below.