Job description
Who are Bridge Housing Limited?
Bridge Housing are a not for profit organisation and an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes in and around Sydney. We aim to provide our tenants with stability and support.
We have been awarded Best Workplace three times and are recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.
Our values are Integrity, Innovation and Inclusion and you will find those values running through all of our employees and the work they do, because we care about the work we do, our tenants and their safety and wellbeing.
Tenant Participation Officer
We have an exciting opportunity to join our Sustainable Communities team for a fixed-term contract of 9 months. This role is flexible for full-time OR part-time hours.
The Tenant Participation Officer (TPO) is responsible for the creation and facilitation of tenant participation events and programs. These initiatives have the purpose of providing tenants with the opportunity to provide feedback to support continuous improvement and development of services that improve community wellbeing.
As a TPO, you’ll also be responsible for:
- Contributing to the development and implementation of the Customers and Communities business plan and related activities that support tenant participation.
- Developing and implementing initiatives, programs and events that enhance tenant engagement, encourage feedback and maximise tenant participation.
- Continuously growing tenant engagement through the ongoing facilitation and professional governance of the Tenant Advisory Group and other mediums.
- Coordinating tenant feedback systems and assisting the Sustainable Communities Manager prepare reports on results to key stakeholders.
- Coordinate and distribute communication and promotional material to promote community and tenant events
- Keeping up to date with research and sector knowledge around innovative and best practice methods in social inclusion, engagement and participation.
- Work closely with the Housing teams to ensure a collaborative and sustainable approach to tenant participation.
- Assist Bridge Housing to enhance our reputation and extend our relationships by: Participating in networks and partnerships, attending industry forums and being an active member of the community-housing sector.
For more information on the role, please email [email protected], using the subject line: Tenant Participation Officer enquiry via EthicalJobs.
Who are we looking for?
- You have a passion for quality customer service and community engagement
- You have experience in coordinating events and building relationships with internal and external stakeholders
- You have a good knowledge or interest in housing, homelessness or other social services
- You have a high attention to detail with strong technical skills (strong proficiency in Microsoft Office necessary)
- You work well towards time-orientated deadlines
Our Tenant Participation Officers need to hold a valid drivers licence. They also need to be willing to obtain a Criminal Record Check.
Why join Bridge?
We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development. To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:
- Support for employee wellbeing and professional development
- Regular “recharge” day off a month for staff
- 35 hour working week
- Extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
- Study assistance and study leave
- Training and development from internal and external providers
- Team building
- Monthly massages
- Reflexology
- Hybrid working arrangements (up to 2 days WFH per week)
- Flexible work arrangement
- Competitive, above award salary from $93,886 -101,018 per annum
- PLUS superannuation,
- PLUS not for profit salary packaging options up to $15,900
- We use Maxxia for our salary packaging (give them a google!)
next steps
APPLY NOW! By uploading a resume and cover letter through our portal. We would love you to tell us in your Cover Letter:
- Why would you like to undertake this role? How does it align with your next career steps?
- Why would you like to work for Bridge Housing?
- How do you identify with our values of Integrity, Inclusion and Innnovation?
Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.