The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. NRC works in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
As part of its commitment to transparency, accountability and learning, NRC is seeking to upgrade its whistleblowing and case management system through the adoption of a dedicated digital solution.
Scope of service:
The implementation of a dedicated whistleblowing and case management digital solution should enhance organizational efficiency and increase trust in NRC’s internal reporting system. NRC is therefore inviting bids from interested suppliers who can provide services covering:
- Case intake, enabling NRC to securely receive both anonymous and non-anonymous reports. Whistleblowing reporting channels must include an online form and a dedicated email address. Additionally, NRC may consider a whistleblowing hotline service operated by the bidder.
- Case management digital solution, providing a comprehensive digital platform for managing cases efficiently.
- Analytics and reports, for effective oversight on the reports received, track cases and generate insights for decision-making and learning.
- Data privacy and security, ensuring the protection of sensitive information and compliance with relevant legislation.
- Solution integration with existing NRC system(s) and tools for streamlined operations.
- Data migration, facilitatinga smooth migration of existing data into the new solution, without loss or corruption.
- Training and ongoing support, ensuring NRC staff can effectively use and maintain the solution.
Compliance with relevant legislation. The proposed whistleblowing and case management solution must comply with the EU Whistleblowing Directive (Directive (EU) 2019/1937) and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). Compliance with relevant legislation is mandatory. Bidders must demonstrate their ability to uphold these regulatory requirements and be able to provide ongoing compliance support.
Tender timeline
- Invitation to bid release: 13/08/2024
- Deadline for submission of bids: 05/09/2024 at 17:00 CET
- Bid opening session by NRC: 06/09/2024
- Notification of award: TBD.
Any request for clarifications can be addressed to: [email protected]
How to apply
Interested suppliers can submit their complete proposals to NRC’s emailaddress [email protected] no later than 05/09/2024 at 17:00 CET. Bids should be submitted in scanned documents, using formats such as PDF or JPEG. The file size should not exceed 20 MB. The completed bid documentation MUST include the elements indicated in the tender notice.
Kindly refer to the TENDER NOTICE before submitting your application. The document is available at this link.