Test Day Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.

Role Purpose:

The Test Day Officer will be responsible for implementing all activities related to the Test Day and Post Test Day processes across all products. The post holder will ensure that examinations are conducted to the highest standards and in accordance with relevant Corporate and Exam Board guidelines. This role also encompasses the timely scanning and submission of exam papers, management of OSM and Speaking Results for IELTS, uploading results to IWAS, handling Enquiry on Results (EOR), and managing refunds for all products. Additionally, the Coordinator will oversee the results dispatch process.

Main accountabilities but not limited to the following:

Product Service Delivery

• Implements the Test Day and Post Test Day activities, including recording attendance using CiCo and BOSS systems.
• Supports investigations arising from Test Day activities.
• Coordinates with the Operations Planning Manager for venue planning.
• Ensures proper storage of exam materials and papers at the venue, adhering to Compliance standards, and escalates any discrepancies.
• Reconciles exam materials and papers received at the venue according to Compliance standards and escalates any discrepancies.
• Checks the receipt of sufficient and adequate test day resources, such as process guides, stationery, branding/signage, and technical equipment.
• Ensures proper procedures and documentation when handing over to couriers.
• Facilitates timely payment of Venue staff and Examiner payments.
• Manages results dispatch for all products.
• Ensures timely checking of speaking test recordings, scanning, and submission of exam papers for marking.
• Manages post-exam services, including transfers, refunds, EOR, and processing of results, attestations, and certifications.

Customer Service

• Provides support for the satisfactory resolution of complex/escalated customer (internal or external) operational complaints and issues related to Test Day activities.

Stakeholder Management

• Coordinates closely with the Business Improvement and Operational Planning teams to manage BOSS, CiCo, and Venue selection.

Risk and Compliance

• Provides support and reporting for audits and performance reviews.
• Follows agreed corporate risk management processes and procedures when delivering services.
• Ensures timely and accurate management of venue staff and Examiner payments in accordance with British Council financial standards.

Analysis and Reporting

• Gathers data for performance monitoring of staff on Test Day and provides it to the Test Day Manager.
• Collects data for investigations arising from Test Day activities.

Role specific knowledge and experience:

• Possesses a minimum bachelors degree.
• Has experience working in an operations environment managing confidential materials.
• Demonstrates experience working in a compliant and regulated environment.
• Shows experience in a busy operational environment delivering high levels of customer service.
• Familiarity with the delivery of computer-based exams.
• Experience working in an environment that includes Under 18s, along with experience in safe planning, organizing, and delivering activities for children.

Further Information:

Pay Band Grade H / Pay band 4
Contract Type Fixed Term Contract Local Location Islamabad, Pakistan
Requirements – Candidates must have the pre-existing right to live and work in location.
Closing Date 19 December 2023, 23:59 PKT

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please emailaskhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.