Job description
- Be part of an organisation that loves its people and is busting with purpose!
- Let your voice create impact hundreds of times each day with our older Australians
- Enjoy ongoing employment, lots of learning and many career opportunities
Access Care Network Australia
Rate: $32.94 per hour including generous salary packaging benefits of up to $15,899 per year plus guaranteed superannuation.
This position is based in Sydney (Sutherland) NSW, 5-days per week (Monday – Friday). They may include some work-from-home time after your induction period, but mostly we want you to create a space for yourself alongside your team in the office.
What is the role?
Embark on something a little different to your current customer service role. Work in a company that is supporting reform and change in our aged care sector through delivering a great experience as people enter the aged care system.
We have amazing teams across Australia that deliver assessment and case management services…and our most important team is the first voice our clients hear…our central client service and support team who accept referrals, complete the bookings and handle all the enquiries. What does this look? Here is a typical week.
- Create a great client experience by resolving inbound calls from existing clients, new clients, service providers, referrers, assessors and team leaders
- Use your communication skills and follow guidance to screen clients for eligibility of assessments and support plans
- Provide support to assessment agency managers, team leaders and assessors by assisting in processing of documentation such as referrals
- Allocate appointments to assessors in negotiation with clients, carers and their families to ensure quality and timely assessments are carried out
- Support efficient scheduling by matching client location to assessor availability
- Further support the client experience by contacting service providers to follow-up on linking and referrals
- Demonstrate your professional skills by maintaining data integrity to ensure all information is entered and stored accurately
Who are we looking for?
You are a great communicator, an independent worker (and really love being part of a wider team) and are ready to spend your days on the phone to connect clients with a great assessor to ensure their experience as they enter aged care is the best it can be.
People will have called you all sort of different names. Authentic. Fun. Genuine. Brilliant. Approachable. A little bit cheeky. Helpful. Caring. Lovely. Relentless.
Before starting work with us, as part of the compliance process, you will need to undertake a national police check, complete a pre-placement health questionnaire and undergo reference checks, provide evidence of your COVID-19 and Influenza vaccinations, and have a clearance to work with children/vulnerable people in some cases.
About ACNA
Our charter says…
Access Care Network Australia provides assessment, coordination, and case management services to connect eligible people with supports that build on their strengths.
But don’t let the jargon fool you.
We’re in business to change lives.
We do that by helping our clients (and their families) get the support they need to live life their way.
What does it take to do what we do?
3 things. People. People and people.
First, only hire in the words of our clients – “amazing, beautiful souls” and never break that rule! Our recruitment process is unashamedly tough (and our training even tougher!) because what we do at ACNA is a privilege – not an obligation. We hire people when we are absolutely confident, they’ve got what it takes to make a difference. Think you do? Then join us!
Something else that is good to know about ACNA – we love all ages and all life stages. If you need a little bit of flexibility and want to be part of a team that bubbles with life experiences, that’s us! If your lived experience is as an Aboriginal or Torres Strait Islander person, we would love for you to apply!
Last of all, you need to measure success in people, not data points. We’re yet to find a data point that captures the life-changing impact of an assessment that gives a daughter’s 92-year-old father the renewed confidence to live independently. Every day we get a front row seat to amazing client stories that remind us why we’re here (and the life-changing power ofgreat assessments!).
With our focus on people, you might assume we’re anti-technology. Not at all! And in delivering over 400,000 assessments we’ve found technology comes second to the power of conversation.
What makes us tick?
Simple. We want people to be their best.
At ACNA this isn’t something we just write on a poster: ‘being our best’ is a way of life. It’s our credo. It’s a life-long personal commitment to be…
Always learning
Always growing
Always sharing
We can only achieve when our teams are truly reflective of the diverse communities we serve. The more diverse and inclusive our teams are, the better we are at serving people from every background.
Choose ACNA!
We could insert a spiel here demonstrating what a great organisation we are to work for, andinstead we invite you to listen to stories from our team in our Podcast (see here).
We work hard and have contractual KPIs to meet, and we want you to have a great workexperience that leaves ACNA better off than when you arrived through the provision of great learning opportunities and clear connection to the senior leadership team.
Ready to Apply?
Answer the survey by pressing Apply Now.
No letter or response to selection criteria is required. Be ready to attach your CV.
Once you apply, we will check your application and contact you regarding the next stages of the process. We start getting to know you through your application, then if shortlisted, through your group video discussion. We end the process with an activity and interview. You will need to carve out about 2.5 hours for total recruitment activities.
Questions?
You can learn more about the position, via the position description, attached below.
You can learn more about ACNA here, including our benefits such a flexible working, salary packaging and career opportunities.
If you have anything you would like clarified, you can contact us via [email protected], using the subject line: The Voice of ACNA – Client Services and Support Coordinator – Sydney enquiry via EthicalJobs.