Time Critical Service Delivery Agent – Quick Logistics

Job title:

Time Critical Service Delivery Agent – Quick Logistics

Company

Kuehne+Nagel

Job description

Time Critical Service Delivery Agent – Quick Logistics | United Kingdom | req114804As a Time Critical Service Delivery Agent, you’ll be at the forefront of providing top-notch customer service and logistics support.YOUR ROLEThis role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you’ll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a “can do” attitude. Join us in shaping the future of aerospace logistics, where each day brings new challenges and opportunities!YOUR RESPONSIBILITIES

• Responding in a timely and professional manner to time sensitive shipping requests
• Familiarising yourself with all special services we can offer to ensure customers are given all options available
• Establishing the best transport solution (Express Air, Hand carry or Road)
• Completing customs checks
• Taking booking details, arranging collections/deliveries
• Providing quotations and gaining 3rd party costings
• Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)
• Demonstrating a “can do” attitude and show that you are prepared to go the extra mile for the customer

YOUR SKILLS AND EXPERIENCES

• Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments
• Outstanding customer service, influencing and consultative skills
• Ability to work in a high-pressured environment
• Excellent written and verbal communication and negotiation skills in English
• Confident in using computer applications
• Good at establishing working relationships and developing personal contacts
• Good analytical and commercial awareness
• Self-motivated with good judgment and decision making qualities #LI-KP1

GOOD REASON TO JOINIf you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.ABOUT KUEHNE+NAGELWith over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.CONTACTKinga Petersen
0049304036371403

Expected salary

Location

Uxbridge, Greater London

Job date

Wed, 15 May 2024 22:06:30 GMT

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